Aggressive Response to Endpoint Risks
|Also see Network Security and Security Services|
Fast, reliable support services designed to address the technology challenges you face today. This support portfolio is focused on your needs, time demands and budgets.
Need professional support services that take care of both you and your employees’ IT needs round the clock? Choose Dell ProSupport for End Users to get access to a certified technician.
Have an IT staff? Choose Dell ProSupport for IT and get tech-to-tech support with Fast-Track Dispatch, along with anytime access to Dell-certified technicians.
|Dell ProSupport for End Users||Includes:|
|Dell ProSupport for IT||Includes:|
For faster resolution, get Same-Day Response. This service is ideal for customers using Dell systems for time-sensitive operations or critical business functions. A Dell-trained technician will arrive on-site within four hours* after problem determination, depending on location, to help get your system back in operation as rapidly as possible.
Limited Hardware Warranty
- One year unit exchange Limited Hardware Warranty* supplemented with one year of Next Business Day On-site Service part or unit hardware replacement.
- 7-day/24-hour Telephone Technical Support for troubleshooting and diagnosis of Dell hardware.