Peace of mind While Basic Hardware Service delivers reliable support for your hardware, most organizations benefit from additional levels of support to protect their IT investment and maximize productivity. We recommend Dell ProSupport* an enhanced suite of services that includes: 24x7 tech support, accelerated response times, immediate access to L2 technical experts and proactive support options. Compare the additional features of ProSupport here. Go beyond the basics and start transforming your IT infrastructure into a true business asset. |
| Comparison of key industry lifetime warranties and terms | |||
| | Dell PowerConnect | HP Networking | Cisco |
| End of Life Policy | Lifetime | Lifetime | Warranty ends 5 years after product discontinuance |
| Typical Replacement | 1 Day | 1 Day | 1–10 days, varies by product |
| Power and Fans | Lifetime | Lifetime | 5 years |
| Optics and Modules | Lifetime | Lifetime | No |
| Firmware Maintenance Updates | Lifetime | For as long as owned | For as long as owned or up to 1 year from product discontinuance |
| ∗ | Lifetime Limited Warranty |
| Select PowerConnect products carry a Lifetime Limited Hardware Warranty with Basic Hardware Service (repair or replacement) for as long as you own the product. Repair or replacement does not include configuration or other advanced service and support provided by Dell ProSupport services. The PowerConnect products covered by the Lifetime Limited Hardware Warranty are: the PowerConnect 2800 series, the PowerConnect 3500 series, the PowerConnect 5500 series, the PowerConnect 6200 series, the PowerConnect 7000 series, the PowerConnect 8000 series and the PowerConnect 8100 series. The warranty does not apply to products purchased before first announcement in Spring 2011. Dates vary by region. Contact customer service to verify if your product qualifies. See www.dell.com/Warranty for more details. |
