Dell Online Self Dispatch
Highlights
  • Order parts and labor, plus, track dispatch status, without having to speak to a phone representative
  • Speed up problem resolution with fast dispatch services
  • Get anywhere-in-the-world access to our easy-to-use, customizable web portal
  • Receive convenient access to Dell IT training and certification

Dell Online Self Dispatch (DOSD) Data Sheet

Take Charge of Your Own Parts and Labor Needs

When you’re trying to resolve hardware incidents quickly, you can’t afford to wait for the parts and labor you need. Dell™ Online Self Dispatch (DOSD) helps you expedite the self-diagnosis of hardware issues with access to Dell technical training and required certification.

DOSD also provides convenient online ordering and shipment tracking, helping you quickly order necessary replacement parts, schedule installation and efficiently maintain your Dell hardware, so you can respond more quickly to critical incidents, without having to speak to a phone representative. And you’ll be able to track the status of your order, every step of the way, making it easier to schedule your support team’s workload.

DOSD includes:

  • Intuitive Web Portal — This configurable portal streamlines service call administration, self-diagnosis of hardware issues and parts replacement. It also supports multiple languages.
  • Online Replacement Part Ordering — Conveniently order replacement parts online, and track dispatch status and shipment via opt-in email.
  • Online Administration — Log and track service call and warranty requests.
  • Dell IT Training and DOSD Certification — Online access to Dell technical knowledge through web training and support tools facilitates self-diagnosis of hardware related issues.
  • International Parts Dispatch — We can ship parts to locations outside your local geographic area and enable easy tracking so you can resolve issues wherever they occur.

 

Enroll Now

Enrolling in the DOSD program allows efficient part requests for hardware related issue resolution. Participating in DOSD also provides access to Dell IT professional training and certification.