Enterprise Service Desk
A service desk tailored to the needs of your business
An effective service desk is not just a team of people answering phones. Dell aligns our strategies and competencies to meet your needs, whether those needs are planning, delivery operations or management of IT support. Dell Enterprise Service Desk becomes the backbone of IT service management support for all of your IT issues.
Dell Enterprise Service Desk is finely tuned to the specific needs of your organization to provide:
- Incident, problem and change management into one service desk
- A single point of contact for all of your users across the globe
- IT Infrastructure Library (ITIL®) best practices and 20 years of Dell expertise
- Unified, standardized and consistent processes
Our long-term track record as a leading service desk provider in diverse environments gives us the expertise to integrate a global, multilevel service desk into your existing operations transparently, with no interruption to your end users. Our ongoing innovation into future-ready technologies such as cloud and software as a service (SaaS) ensure you meet your performance targets — because your targets are our targets.
Recognized by Gartner as a leader in help desk outsourcing, Dell supports over 3.5 million users today and handles more than 12 million service desk calls a year. Contact Dell to learn how you can improve end-user productivity and satisfaction with a Dell Enterprise Service Desk.