Support Services for End Users and IT Professionals
Minimize disruptions and maintain a high level of productivity through Dell's suite of support services that you can tailor to align with your organization's entire IT landscape.
Dell offers world-class support services such as ProSupport™ service to fit any size and type of business. Dell™ Support services provide end users and IT professionals with various remote and on-site technical support solutions for all of your Dell and non Dell hardware and software needs. Dell provides customers with world-class remote technical support with several different options and levels of on-site support, ranging from next business day to two-hour response times.
Dell can also assist with proactive problem avoidance, remote monitoring and self-support options to help you maximize productivity. We have expertise in supporting specialized applications and technology, such as virtualization, systems management and Microsoft® products. Our Global Command Centers track parts and labor dispatches around the clock to help meet your critical IT needs with prompt, comprehensive support to help you solve even the most complex problems. Speak to a Dell Services representative to help you choose the support services that best suit your business and IT environment.
Basic Hardware Warranty Support
Resolve issues with telephone, chat and email support, as well as Next Business Day On-site Support.
Protect your hardware investment with Dell ProSupport, a configurable suite of support services. We provide direct access to tech-to-tech and end-user support for both hardware and specialized applications.
- ProSupport Service — technical support for Dell hardware
- Multivendor Support — ProSupport for non Dell hardware
ProSupport for Software
Provide your business with a consolidated, single point of contact for your software support and maintenance needs.
Support Services for Data Centers
Dell offers remote services to simplify you your data center support and maintenance needs.
Pay-per-Use Services for Small Businesses
Ideal for home businesses that require a one-time pay-per-use solution to remotely set up or repair your PC
Dell Online Self Dispatch (DOSD)
DOSD provides businesses with direct access to Dell's online part ordering and shipment tracking portal, helping you quickly order necessary replacement parts, schedule installation and efficiently maintain your Dell hardware.