Value-Priced Limited Hardware Support
Sometimes you only need basic coverage for hardware repair and replacement and don’t require around-the-clock support.
Dell™ Basic Hardware Service is a value-priced professional hardware support service that provides limited phone support during local business hours. The level of service varies by customer location and contract. Services include:
- Return for repair (including mail-in, carry-in or collect-and-return support)
- Options for parts and labor services, including parts-only support
- The ability to upgrade to next-business-day on-site service
For organizations that require more robust support services — including 24x7 tech support, accelerated response times, proactive support options, and data and asset protection features — we offer Dell ProSupport™, an enhanced suite of enterprise-level support services. To go beyond the basics and start transforming your IT infrastructure into a true business asset, contact us today.