Reduce downtime across your installed base with dedicated support contacts
For original equipment manufacturers (OEMs), managing the day-to-day technical and global support issues for your distributed installed base can be an overwhelming responsibility. The constant pressure to stay ahead of impending support needs and identify new opportunities to reduce costs is often an impossible task.
Dell IT Advisory Services delivers proactive reporting and analytics to help you reduce unplanned downtime, and optimize operational performance and stability so that you can focus on the strategic initiatives that are impacting your bottom line.
Because OEM support requirements are not all the same, IT Advisory Services gives you a choice between two packages with flexible payment options to best suit your needs.
- IT Advisory Strategic Package provides enhanced features such as a designated Service Delivery Manager, monthly reporting, analytics, annual health check assessment and patch management, strategic service plan and 12 hours of Remote Advisory Services.
- IT Advisory Essential Package is our entry-level offer with a more compact feature set, still delivering proactive reporting and analytics to reduce unplanned downtime, and optimizing operational performance and stability. Features include a designated Technical Account Manager, quarterly reporting, analytics, annual health check assessment, service overview and six hours of Remote Advisory Services.
Whether you choose the Strategic Package or the Essential Package, you'll get access to expert advice that can help you maximize uptime, performance and savings.
To get a dedicated support contact who understands your requirements, contact your Dell OEM Team to learn more about IT Advisory Services.