Cloud Close-up: Dell AlertFind
Are you confident that your organization has the necessary systems in place to quickly and effectively get a message out to the right people and automatically escalate an incident if the primary recipient of a message does not respond? Traditional one-way mass communication options such as email blasts, phone banks and phone trees can be cumbersome and unreliable. What happens if your email or telephony systems are down and you need to get a message out to key IT personnel? What about if you must escalate promptly and if a response is not received from the original recipient in a timely manner?
Now you can interactively connect with employees and other stakeholders, and track responses with AlertFind, Dell-hosted and managed enterprise notification platform.
AlertFind can integrate with your back-end systems to push out messages and use multiple channels of communication to find people, deliver instructions and collect responses. AlertFind even comes with an optional collaboration center that enables you to track responses, formally manage tasks and share documents. Other features include:
- Web-based user interface
- 24x7 support
- Remote administration by telephone
- Web services application programming interface (API)
- Automated message delivery and escalation through unified multimodal communication
- Real-time reporting
- Call bridge and conference support
- Incident Collaboration Center¹
- Multilanguage message support²
With AlertFind, you will have the peace of mind that messages are going out to the right persons and issues at hand are being addressed. Contact us today to learn more.
¹ Incident Collaboration Center is an optional service available at an additional cost.
² English is the default language. Other language modules are available for an additional fee.