Accidental Damage Service
Prepare for the Unexpected With Accidental Damage Service
We all know that accidents happen. It’s a fact of life. But when accidents happen to computers, productivity can grind to a halt. Meanwhile, unexpected costs for repair and replacement can mount quickly, and IT staff can be left scrambling to support employees who are stranded without working equipment.
But with Accidental Damage Service, you can prepare for the unexpected and keep your business running smoothly.
Coverage for Everyday Accidents and High-Risk Situations
This program picks up where your standard warranty leaves off, so you can repair or replace systems that suffer accidental damage due to liquid spills, electrical surges, unintentional breakage, drops, falls or other collisions.¹ In the event that one of your systems is accidentally damaged, you simply contact us directly.
After we identify the cause and extent of damage, we provide the repair or replacement services needed to get your equipment back in working order. If necessary, we can also provide certified data destruction and disk disposal services to help you meet compliance requirements.
With this service, you have the peace of mind that you can easily repair or replace laptops used by your mobile employees, even when they’re traveling or working off-site. It’s an ideal option for systems that are routinely exposed to high-risk conditions, including those used in medical, retail, classroom, police and military settings.
Key benefits include:
- Improved Cost Control — We help you minimize out-of-pocket expenses to repair unexpected damage.
- "Above-and-Beyond" Coverage — With this separate service agreement, which picks up where the standard limited warranty leaves off, you receive parts and labor services for most types of accidental damage, even those sustained in high-risk environments.
- Ease of Use — You deal directly with Dell, and there are no additional fees or surcharges.
- Flexible Contract Lengths — Coverage is available in one to five-year terms.
¹ For complete details, please view the Dell Service Contracts or refer to the service data sheet.