Connect and collaborate with confidence
Unified Communications takes all the familiar communications solutions commonly used today — IM, Presence, social computing, voice mail, conferencing, interactive voice response, telephony and video — and integrates them into a single platform that helps people find each other and share information more efficiently anywhere, anytime, using any device.
In addition to boosting end-user communications efficiency, the unified approach to communications is much easier for IT to manage and maintain. By unifying formerly disparate types of communications into one integrated solution, your business can maximize IT resources, secure information, enforce governance and meet business objectives faster and at lower cost than before.
You can dramatically simplify, streamline and support customer environments with Dell solutions for Unified Communications. We deliver the power of Microsoft® Exchange, Lync® and SharePoint® software, combined with intelligent infrastructure based on our:
- Award-winning servers and storage to power the applications
- Networking solutions to deliver Quality of Service (QoS) and security
- End-user devices that enable mobility by connecting people anywhere to each other and to information
Get it done with help from Dell
Work with Dell consultants to find the best way to incorporate next-generation Unified Communications technology into your business. Dell experts will collaborate with you to design and implement your solution, and can help you create a road map that fits your budget, timeline and specific requirements.
When Dell is your partner, you have a single point of contact for the lifetime of your solution. We start by understanding your business objectives. Then we help you design, implement and manage your solution across your environment.
Service Offerings for Unified Communications
No matter where you are on your path to Unified Communications, Dell Global Services can help you accelerate time to value and lower risk with expert guidance and proven processes.
Dell provides a single point of contact for the entire solution, including Consulting & Systems Integration for business processes, application architecture, infrastructure architecture, operations and management. In addition, Dell Services provides 24*7*365 ProSupport for Microsoft Lync® in the U.S. and Canada.
 | Unified Communications Workshop Learn how the Unified Communications solution enables you to integrate your email, chat, fax, voice mail, telephony and audio/video conferencing into one powerful solution. | |
 | Unified Communications Assessment Gain a complete understanding of your current communications infrastructure and all the information you need to make a decision about the Unified Communications solution. | |
 | Unified Communications Design Work with our consultants to design and test your Unified Communications solution. | |
 | Unified Communications Implementation Get up and running fast. Work with Dell experts to streamline your Unified Communications installation from start to finish. | |
 | Help minimize disruptions and maintain a high level of productivity with Dell ProSupport Services — a support service for your Microsoft Lync Enterprise Voice environment and 3rd party interdependencies to simplify and enhance your customer experience | |
 | Dell Agile Consulting Service for Microsoft Lync Discover how Dell Agile Consulting Services for Microsoft Lync can help you improve productivity and lower communications costs, as well as fast track your rollout and accelerate your business growth. |
Featured Case Studies
Find out how Dell has helped companies implement and deploy Unified Communications solutions.
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How Dell Does IT: Unified Communications
A Dell Unified Communications solution helps Dell boost worker productivity and avoid potentially millions in equipment costs.
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Lancaster-Lebanon Intermediate Unit 13
Lancaster-Lebanon IU 13 improves productivity with Unified Communications solution from Dell Services.
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Gazprom Marketing & Trading Limited (GM&T)
Energy firm supports rapid expansion with virtualized data centre
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Keiju Medical Center
Keiju Medical Center deploys a unified communication and collaboration platform to connect patients to fast and effective diagnosis and treatment.
Unified Communications Products & Solutions
Achieve efficient management, maximum security, and optimized performance and control of Unified Communications systems with our broad portfolio of solutions. You benefit from solutions that integrate seamlessly into your existing environment and scale easily to accommodate future growth, including:
- Pre-integrated virtualized environments such as the Active System 800v
- PowerEdge blade, rack and tower servers
- Storage
- Networking
- Mobility solutions
Plus we offer powerful Quest software tools to accelerate migration to new versions of Microsoft Unified Communications applications.
Our extensive partner ecosystem supplies specialized components and communications-enabled applications that can dramatically change the level of service you provide to customers, suppliers and employees. These include:
- Customer relationship management
- Customer care solutions
- Multimedia contact centers
- Self-service applications
- Real-time end-to-end billing
- Call accounting for mobile
- Wire line
- VoIP carriers worldwide
- Logging and archiving
- Compliance
- eDiscovery for real-time communications and chat threads
Contact a Dell expert to learn more about Unified Communications solutions.
Resources
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Microsoft Lync Server 2010: Design and Implementation on Dell Active System 800v
Discover how you can optimize deployment of Microsoft Lync Server 2010 on Dell Active System 800 configured with VMware vSphere (Active System 800v). Review the configuration, implementation and performance test result of the infrastructure solution.
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Microsoft® Lync® Server 2010 on Dell Systems
Plan your Lync 2010 infrastructure with the help of Microsoft Lync Server 2010 solution architecture using Dell hardware.
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Sizing study: Microsoft Lync Server 2010 and back end SQL Database
Make the most of Dell hardware running Microsoft Lync Server: Dell engineers conducted a scalability study of the Lync Server on Microsoft Hyper-V and measured the backend SQL database performance. This paper includes metrics and a sample reference configuration to help you plan and deploy Lync.