Dell Consulting Services
Highlights
  • Proactively maintain and monitor applications to meet your service-level agreements (SLA)
  • Add value and insight to your business intelligence program with guidance from experienced industry leaders
  • Access 24x7 expert-level application support and maintenance

Maximize Your Business Intelligence Return on Investment (ROI)

Now that you’ve successfully deployed your business intelligence (BI) program, how can you make sure it will continue to meet your business needs? Are you keeping up with the latest technologies to maximize your ROI and competitive advantage? Does your IT team spend more and more time on end-user support? Are you meeting your stakeholders’ application performance expectations?

The Dell Business Intelligence Manage and Support Service Can Help
Using the right combination of technology and people, Dell can provide round-the-clock solution monitoring, application-certified IT and end-user support, periodic health check reviews and low-cost application management. As your partner, we can help you create a custom solution that drives bottom-line impact, including:

  • 24x7 incident management and monitoring using the IT Infrastructure Library (ITIL) principles
    • Email and call escalation for critical issues
    • Incident logging
    • Business intelligence and data warehouse (BIDW) application maintenance
  • Reporting and capacity management
    • Performance reporting on virtual machines, hosts and clusters
    • Capacity planning reports to evaluate growth needs and potential resource bottlenecks        
  • Expert analysis
    • Observations and improvement recommendations from senior business intelligence experts
    • Weekly status reviews
    • Monthly in-depth operations reviews