Knowledge Base

Dell S2240T Touch Monitor Issues

This article provides information on "S2240T Touch Monitor Issues".

Table of Contents:

Touch Report Error

You may experience touch function miss alignment or no touch function:
  • Ensure power cord comes with ground pin.
  • Unplug and re-plug the DC cable from power adapter to allow touch module auto recalibration.
  • Ensure to use Dell provided USB cable, connect with computer.
  • Ensure computer support USB 2.0 cable.
  • If the device cannot be detected by system, power off/on the monitor or plug out/in the USB cable.
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Touch Screen No Response in Saving Mode

If the monitor or the computer does not wake up by touching in Safe Mode, follow the steps as mentioned below:
  • Access Device Manager and choose HID Interface Device under Human Interface Devices.
  • Right Click on HID - compliant device and Select Properties.
  • Under Power Management tab, ensure "Allow the device to wake the computer" is selected.
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Cursor moved erratically

The cursor does not accurately follow your finger when you touch the screen.
  • Enter Control Panel to choose Tablet PC Settings.
  • Select Calibration.
  • Recalibrate your screen following the text on the screen.
  • Save or give up the calibrate data.
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ID articolo: SLN129798

Data ultima modifica: 02/10/2016 02:37 PM

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