База знаний

Venue 8 7840 Over-The-Air (OTA) update is talking a long time to complete

This article provides the information on "Venue 8 7840 Over-The-Air (OTA) update is talking a long time to complete".

Over-The-Air (OTA) Taking a long time.

The OTA update time increases with the upgrade from Android 4.4.x (KitKat) to Android 5.x (Lollipop). The expected update time is approximately 5 minutes, but this time will vary from system to system due to connection speed and other variables.

You may experience this increased update time with any future full OTA (partial OTAs should be quicker). A popup window will appear to inform customers of the progress. (see image below)

What is going on.

The long time needed for this OTA is because the update to Lollipop requires a significant change to the file system. The system should not be interrupted during the update. It will complete and function normally.

The long update period is not due to any system fault. This is working as designed.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Код статьи: SLN296896

Дата последнего изменения: 07/17/2017 01:15 PM

Оцените эту статью

Просто понять
Помогла ли вам эта статья?
Да Нет
Отправьте нам свое мнение
Комментарии не должны содержать следующие специальные символы: <>()\
К сожалению, наша система обратной связи в настоящее время не работает. Повторите попытку позже.

Благодарим вас за отзыв.