Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

Dell XPS 10 System Recovery in Windows RT

Summary: This article explains how to do a system recovery on the Dell XPS 10 tablet when it will not boot to the operating system.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

You may need assistance with a tablet that will not boot to the operating system.

Cause

By design, Windows 8/RT does not support pre-boot diagnostics or a BIOS option. However, there is a recovery mode.

Resolution

Before attempting a system recovery, ensure that the system is charged and is not in a hung state by pressing and holding the power button for 10+ seconds, then attempt to boot the device by pressing the power button for 2-3 seconds. If it will not boot, press and hold the power button for 10+ seconds to ensure that it is off.

  1. Hold the volume-up button and then press the power button for 2-3 seconds.
  2. Release the power button while continuing to hold the volume-up button until you see a recovery boot message on the LCD.
  3. At this point, you may release the volume-up button and wait for the Windows Recovery Mode to boot.
  4. Follow the onscreen instructions to refresh or reset the device. Resetting the device will restore it to out-of-box condition and typically takes 10 to 15 minutes to complete. Once completed, the customer will have to go through the Windows initial setup sequence again. Refreshing the device will maintain the customer's files and settings while attempting to clean problems with the operating system. Refresh can take 30+ minutes to complete.
    • The reset device will be restored to the factory state, which usually takes 10-15 minutes to complete. Once the operation is complete, you must re-do the Windows initialization settings after entering the system.
    • Refreshing the device will preserve the client's files and settings, which typically takes 30 minutes to complete.

Article Properties


Affected Product

XPS 10 Tablet

Last Published Date

19 Apr 2021

Version

4

Article Type

Solution