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Troubleshooting Touch Screen Issues on the Latitude 10 (ST2) Tablet


Table of Contents:

  1. Why did my Touch Screen stop working?
  2. Touch Screen Troubleshooting


In this article we will provide clarification on why your touchscreen may not be working and some troubleshooting steps to fix this problem.


1. Why did my Touch Screen stop working?

Touch Screen displays stop working for various reasons, most of which can be easily resolved in a few troubleshooting steps. The steps in Section 2 of this article cover the software troubleshooting steps for the touch screen. Rarely is the touch screen itself the point of failure. If you suspect a hardware failure, run Diagnostics from the your Dell Product Support page to detect a hardware failure in the system.

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2. Touch Screen Troubleshooting

Touch Screen troubleshooting is done in a sequence of steps. Try each step below and see if the issue is resolved and stop when a step restores the touch screen functionality.

Before resetting your system (final step below) it is suggested you back up all of your system data prior a system reset unless you have no data or applications you are concerned about losing in the reset process.

All of your personal files will be deleted and your settings will be reset. Any apps the came with your system will be reinstalled, but all other apps will be removed.

You'll be prompted to choose whether you want to erase data quickly or thoroughly. If you choose to erase data quickly, some data might be recoverable using special software. If you choose to erase data thoroughly, this will take longer but it makes recovering data far less likely.

  • 1. Restart the system. This is often an overlooked step. From time to time, the operating system may encounter an issue it cannot resolve and functions like the touch screen may stop. Windows 8 is especially adept at repairing itself. Other issues, like a corrupt cache file can be cleared simply by restarting the computer.
  • 2. Recalibrate the Touch Screen. To recalibrate the the Touch Screen, follow these steps (You may need to connect a keyboard/mouse):
    1. Type touch in the search field on the Search Charm and select Calibrate the screen for pen or touch input. The Tablet PC Settings windows is displayed. (Figure 1.)
    2. Click Calibrate to launch the calibration tool. (Figure 2.)
    3. Touch the screen to confirm the input supports touch. (Figure 3.)
    4. Press Enter to continue with the calibration tool. (Figure 4.)
    5. Tap the Cross Hair (+) with your finger each time it appears on the screen to calibrate the touch screen. (All 4 corners minimum) (Figure 5.)
    6. Follow the on-screen instruction and save the calibration data to complete touch screen calibration. (Figure 6.)

  • 3. Update Pen and Touch Settings. The search results for touch will also show options like Pen and Touch, Change touch input settings and change multi-touch gesture settings. These options will open the Pen and Touch properties




  1. Open Pen and Touch. (Figure 7.)
  2. The Pen and Touch properties can help to change: Double-tap settings. (Figure 8.)
  3. Press and Hold settings. (Figure 9.)
  • 4. Update the BIOS and Chipset drivers for the system. Download the latest drivers from the Dell Drivers site.
  • 5. Perform a system restore.
  1. Swipe in from the right edge of the screen, and then tap Search. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Enter Recovery in the search box, tap or click Settings, and then tap or click Recovery.
  2. Tap or click Open System Restore, and follow the prompts.
  • 6. Refresh your PC without affecting your files
  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
  2. Under PC settings, tap or click General.
  3. Under Refresh your PC without affecting your files, tap or click Get started.
  4. Follow the instructions on the screen.
  • 7. Reset your system.
  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
  2. Under PC settings, tap or click General.
  3. Under Remove everything and reinstall Windows , tap or click Get started.
  4. Follow the instructions on the screen.

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Helpful Links

  • For instructions on using the Dell Drivers and Downloads website, click here.
  • If the above steps do not resolve the issue, please contact Dell Technical Support for assistance.





Article ID: SLN285227

Last Date Modified: 03/07/2018 05:25 AM


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