Knowledge Base

How to decrypt and remove Dell Data Protection External Media Edition/Dell Encryption External Media from an external drive


This article will show you how to decrypt Dell Data Protection External Media Edition/Dell Encryption External Media device and change the Dell Data Protection External Media Edition/Dell Encryption External Media encryption policy for your environment.


Affected Products:

Dell Data Protection | External Media Edition
Dell Encryption External Media

Affected Versions:

7.x and newer




User Specific EME Encryption Policy Change:

  1. Log on to the Dell Data Protection | Remote Management Console/Dell Encryption Remote Management Console.


(Figure 1: English only - Dell Data Protection | Remote Management Console/Dell Encryption Remote Management Console)

  1. From the Dell Data Protection | Remote Management Console/Dell Encryption Remote Management Console go to Protect & Mange -> Users.
  2. Select the user needing the change from the list of activated user shown or type the "User Name" in the box under "User Search" and then click "Search".


(Figure 2: English only - Dell Data Protection | Remote Management Console/Dell Encryption Remote Management Console User Search)

  1. Click the "Policies" icon for that user.


(Figure 3: English only - Dell Data Protection | Remote Management Console/Dell Encryption Remote Management Console policy icon for the user)

  1. From the "Security Policies" screen, click "Removable Storage" to expand the EMS policy options.


(Figure 4: English only - Dell Data Protection | Remote Management Console/Dell Encryption Remote Management Console policy change options)

  1. Set the "EMS Encrypt External Media" policy to "false".
  2. Click "Save".
  3. Go to the endpoint and remove the encrypted EMS device.
  4. Right click on the Dell Data Protection | Encryption/Dell Encryption icon on the system tray and click "Check for Policy Updates".


Figure 5: English only - Dell Data Protection | Encryption/Dell Encryption endpoint check policy)

  1. After the new policy is received, insert the EMS device and allow the decryption sweep to complete.
Note: after the files decrypt, remove the EMS software from the drive.

EME Encryption Policy Change:

To remove EME encryption, but keep all other encryption policies in place, follow the steps below.

  1. Open the Dell Data Protection | Encryption/Dell Encryption local management console Start Menu -> All Programs -> Dell ->Dell Data Protection -> Encryption -> Encryption.
  2. Click the "advanced" tab found at the bottom right corner.


(Figure 6: English only - Dell Data Protection | Personal Edition/Dell Encryption Personal local management console)

  1. Click "Current Settings" and then "Removable Storage".
  2. Change the "EMS Encrypt External Media" policy to "False".


(Figure 7: English only - Dell Data Protection | Personal Edition/Dell Encryption Personal External EMS policy change)

  1. Click "Save".
  2. Type your Encryption Administrator Password - if prompted.
  3. Click "OK".
  4. Remove the removable storage device and re-insert it .
  5. Allow the decryption sweep to complete.

The above Dell Data Protection | External Media Edition/Dell Encryption External Media information is from the Dell Data Protection | Enterprise Edition Shield for Windows/Dell Encryption Enterprise Shield Help Menu. To locate Dell Data Protection | Encryption/Dell Encryption Help go to Start Menu -> All Programs -> Dell -> Dell Data Protection -> Encryption -> Encryption Help under "Configure Default Settings". Download the Dell Data Protection | Enterprise Edition Server/Dell Security management Server Administrator Guide for a more information about enabling EMS device in your environment, Dell Data Protection | Encryption/Dell Encryption Administrator Guide.


For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


Article ID: SLN293766

Last Date Modified: 07/27/2017 09:50 AM


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