Knowledge Base

How to decrypt and remove Dell Data Protection External Media Edition from an external drive


This article will show you how to decrypt Dell Data Protection| External Media Edition (EME) device and change the EME encryption policy for your environment.


Affected Products:

Dell Data Protection | Encryption
Dell Data Protection | External Media Edition

Affected Versions:

7.x and newer




User Specific EME Encryption Policy Change:

  1. Log on to the Dell Data Protection| Remote Management Console (RMC).


(Figure 1: English only - DDP|E remote management console)

  1. From the Dell Data Protection| Encryption Server Management Console go to Protect & Mange -> Users.
  2. Select the user needing the change from the list of activated user shown or type the "User Name" in the box under "User Search" and then click "Search".


(Figure 2: English only - DDP|E RMC User Search)

  1. Click the "Policies" icon for that user.


(Figure 3: English only - DDP|E RMC policy icon for the user)

  1. From the "Security Policies" screen, click "Removable Storage" to expand the EMS policy options.


(Figure 4: English only - DDP|E RMC policy change options)

  1. Set the "EMS Encrypt External Media" policy to "false".
  2. Click "Save".
  3. Go to the endpoint and remove the encrypted EMS device.
  4. Right click on the DDP|E icon on the system tray and click "Check for Policy Updates".


Figure 5: English only - DDP|E endpoint check policy)

  1. After the new policy is received, insert the EMS device and allow the decryption sweep to complete.
Note: after the files decrypt, remove the EMS software from the drive.

EME Encryption Policy Change:

To remove EME encryption, but keep all other encryption policies in place, follow the steps below.

  1. Open the DDP|E local management console Start Menu -> All Programs -> Dell ->Dell Data Protection -> Encryption -> Encryption.
  2. Click the "advanced" tab found at the bottom right corner.


(Figure 6: English only - DDP| PE local management console)

  1. Click "Current Settings" and then "Removable Storage".
  2. Change the "EMS Encrypt External Media" policy to "False".


(Figure 7: English only - DDP| PE EMS policy change)

  1. Click "Save".
  2. Type your Encryption Administrator Password - if prompted.
  3. Click "OK".
  4. Remove the removable storage device and re-insert it .
  5. Allow the decryption sweep to complete.

The above Dell Data Protection| External Media Shield information is from the Dell Data Protection | Encryption Enterprise Edition Shield for Windows Help Menu. To locate DDP|E Help go to Start Menu -> All Programs -> Dell -> Dell Data Protection -> Encryption -> Encryption Help under "Configure Default Settings". Download the Dell Data Protection | Encryption Enterprise Edition Administrator Guide for a more information about enabling EMS device in your environment, Dell Data Protection | Encryption Administrator Guide.


For any questions/concerns, please call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.


Article ID: SLN293766

Last Date Modified: 05/23/2017 10:50 AM


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