Microsoft recently modified the Windows update process to change files within the \Windows\System32 directory before Dell Data Protection | Enterprise Edition drivers are loaded. This may result in SDE encrypted executables (.EXE) within the System32 folder to be replaced by a clear-text (non-encrypted) file without notifying Dell Data Protection Enterprise Edition\Dell Encryption Enterprise on the change. This will cause Dell Data Protection Enterprise Edition\Dell Encryption Enterprise to attempt to decrypt a non-encrypted file, resulting in a BSOD.
Dell Data Protection | Enterprise Edition
Dell Encryption Enterprise
Only users using Dell Data Protection Enterprise Edition\Dell Encryption Enterprise with System Data Encryption (SDE) may be affected by this issue. Click on the version of your Dell Data Protection | Enterprise Edition Server\Dell Security Management Server to determine if the issue is present in your environment.
Click on the version of your DDP | EE Server for the solution.
For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.
Article ID: SLN301956
Last Date Modified: 07/27/2017 09:39 AM