Article Number: 000141988
This article discusses steps for troubleshooting issues with the Dell IN1930 and IN2030m monitors.
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor remains dark, run the monitor self test by performing the following steps:
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and video card. These diagnostics can only be run when the video cable is unplugged and the monitor is in Self-Test mode.
Common Symptoms | What You Experience | Possible Solutions |
---|---|---|
No Video/Power LED off | No Picture |
|
No Video/Power LED on | No picture or no brightness |
|
Poor focus | Picture is fuzzy, blurry, or ghosting |
|
Shaky/Jittery Video | Wavy picture or fine movement |
|
Missing pixels | LCD screen has spots |
|
Stuck-on pixels | LCD screen has bright spots |
|
Brightness Problems | Picture too dim or too bright |
|
Geometric Distortion | Screen not centered correctly |
|
Horizontal/Vertical Lines | Screen has one or more lines |
|
Synchronization Problems | Screen is scrambled or appears torn |
|
Safety-Related Issues | Visible signs of smoke or sparks |
|
Intermittent Problems | Monitor malfunctions off and on |
|
Missing Color | Picture missing a specific color |
|
Wrong Color | Picture color is incorrect |
|
Image retention from a static image left on the monitor for a long period of time | Faint shadow from the static image displayed appears on the screen |
|
Specific Symptoms | What You Experience | Possible Solutions |
---|---|---|
Screen image is too small | Image is centered on screen, but does not fill entire viewing area | Reset the monitor to factory settings |
Cannot adjust the monitor with the buttons on the front panel | OSD does not appear on the screen | Turn off the monitor, unplug the power cord, plug it back in and then turn on the monitor. |
No input signal when user controls are pressed | No picture, the LED light is white. When you press "up", "down", or "Menu" key, the message "No input signal" will appear. |
|
The picture does not fill the entire screen | The picture cannot fill the full height or width of the screen |
|
Common Symptoms | What You Experience | Possible Solutions |
---|---|---|
No sound for system where the Soundbar draws power from an AC adapter | No power to Soundbar - the power indicator is off |
|
No Sound | Soundbar has power - power indicator is on |
|
Distorted Sound | Computer's sound card is used as the audio source |
|
Distorted Sound | Other audio source is used |
|
Unbalanced Sound Output | Sound only from one side of the Soundbar |
|
Low Volume | Volume is too low |
|
Dell in1930
10 Apr 2021
3
Solution