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How to Resolve Load MPF Tray Error on the B2360d / B2360dn Dell Laser Printer



This article provides information on how to resolve Load MPF Tray Error on your B2360d / B2360dn Dell Laser Printer


  1. Check that there is no damage to the paper and that the guides are adjusted to fit the paper. If a new ream of paper is available try swapping out the paper.
  2. Check the he paper size in the tray matches the paper size set in the Print Driver.

Printer connected via the network

  1. Open the EWS
    • To obtain the IP address for the EWS print the Menu Settings Page.
      • On the printers operator panel select Menu >Reports > OK > Menu Settings > OK.
      • The IP address for the printer is listed on the second page under Network / Ports.
  2. Check that the paper size is set correctly using the EWS.
    • Click Settings > Paper Menu
    • Check that the paper trays are set to the correct paper size and type.

Printer connected via USB

  1. Check that the paper size is set correctly using the printers operator panel.
    • Menu > Paper Menu > OK > Paper Size / Type > OK.
    • Press the left or right arrow button to select the tray or feeder, and then press OK.
    • Press the left or right arrow button to select the paper size, and then press OK.
    • Press the left or right arrow button to select the paper type, and then press OK to change the settings.
    • Check that the paper trays are set to the correct paper size and type.

More info can be found in the B2360d User’s Guide or the B2360dn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.


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Article ID: SLN291553

Last Date Modified: 06/13/2016 05:30 AM


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