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How to Troubleshoot a 094-xxx Transfer Roller Error on the 5100cn / 5110cn Dell Color Laser Printer


Table of Contents:

  1. 094-xxx Transfer Roller Error

This article provides information on "How to Troubleshoot a 094-xxx Transfer Roller Error on the 5100cn / 5110cn Dell Color Laser Printer"


1. 094-xxx Transfer Roller Error

Caution: To prevent electric shock, always turn off the printer and disconnect the power cable from the grounded outlet before cleaning the printer or performing maintenance.

you receive one of the following errors listed below, please try these steps to resolve.

094-422 Transfer Roller - Replace Soon, 094-910 Insert Transfer Roller, 094-911 Replace Transfer Roller

Caution: Do not touch inside the printer with your hands. Some parts may be hot. Allow time for the printer to cool before attempting to remove parts in this area.
  1. Turn the printer off using the power switch on the right side of the printer.
  2. Remove the communication cable linking the Printer to the PC.
    (USB or Network/Ethernet depending on your set-up).
  3. Wait 10 seconds, then turn the printer on. After the printer starts, check if the error message has cleared.
  4. If the error message persists, turn the printer off using the power switch on the right side of the printer and disconnect the AC power cable.
  5. Press the front cover latch and swing the front cover open (Figure 1).

  6. Press the right and left end retaining tabs of the transfer roller (Figure 2) inward, then swing the transfer roller upward and lift it out of the printer.

  7. Reinstall the transfer roller, close the front cover, and reconnect the AC power cable.
  8. Turn the printer on and check if the error message still occurs. If the error message persists, check the error on the printer LCD:
    • 094-422: Transfer Roller - Replace Soon
    • 094-911: Replace Transfer Roller
      1. Swap with a known-good transfer roller. If a known-good transfer roller works, or is not available, please contact Dell Technical Support.
      2. If a known-good transfer roller does not work or is not available, clean the Toner Full Sensor and restart printer. If error is still displayed then run diagnostics on the toner full sensor.
        1. Turn the printer off using the power switch on the right side of the printer.
        2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
        3. Press the down arrow until IOT DIAG appears, and then press Select . Digital Input appears on the LCD, press Select . Press the up arrow until DI-23 OFF appears and then press Select . The LCD changes to show DI-23 H or DI-23 L. Record the result.
        4. Run the test again with the Transfer Roller removed. Trigger the Toner Full sensor using a pen (Figure 4) and record if the test correctly changes between L and H.

        5. With Transfer Roller removed and test appears correct, replace transfer roller.
    • 094-910 Insert Transfer Roller
      1. Remove the transfer roller, as shown above.
      2. Gently wipe the density sensor window with a clean dry cloth or cotton swab (Figure 3).

      3. Reinstall the transfer roller, close the front cover, and reconnect the AC power cable.
      4. Turn on the printer and check if the error message still occurs. If the error persists, please contact Dell Technical Support.

More info can be found in the 5100cn User’s Guide or the 5110cn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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ID do artigo: SLN152113

Data da última modificação: 08/24/2015 03:41 PM


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