The shift key on the Latitude E7240 or Venue 11 Pro 7130/7139 keyboard may not work with McAfee Endpoint Pre-Boot Authentication enabled. Follow the steps below to update the system BIOS to resolve the issue.
On Venue 11 Pro 7130/7139 tablets and Latitude E7240 portable systems, the shift key may not function when you enter a pre-boot password for McAfee endpoint Pre-Boot Authentication.
This issue has been resolved by updating the system BIOS to the current version.
To download the latest BIOS update for the Venue 11 Pro 7130/7139 tablets or Latitude E7240 laptop, go to Dell Support / Drivers & Downloads. Make sure the correct system model is chosen, then select BIOS from the Category drop-down menu and download/install the latest available BIOS update.
Article ID: SLN293085
Last Date Modified: 04/30/2018 03:21 PM