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How to Troubleshoot a 001-xxx Fan Error on the 5100cn / 5110cn Dell Color Laser Printers


Table of Contents:

  1. 001-36X Restart Printer

This article provides information on "How to Troubleshoot a 001-xxx Fan Error on the 5100cn / 5110cn Dell Color Laser Printers"


1. 001-36X Restart Printer

If you receive one of the following errors listed below, please try these steps to resolve.

001-360 Restart Printer, 001-361 Restart Printer, 001-362 Restart Printer

  1. Turn the printer off using the power switch on the right side of the printer.
  2. Wait 10 seconds, then turn the printer on. After the printer starts, check if the error message has cleared.
  3. If the error message persists, check the error on the printer LCD:

    001-360 Restart Printer:
    1. Run diagnostics on the rear fan(s). If fan noise is not heard while running the diagnostics, call Dell technical support.
      1. Turn the printer off using the power switch on the right side of the printer.
      2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
      3. Press the down arrow until IOT DIAG appears, and then press Select .
        Press the down arrow until Digital Output appears, and then press Select .
      4. Select the diagnostic test for the rear fan(s) and then press Select to run the test and listen for fan noise. Press Cancel to stop the test.
        • 5100cn: The 5100cn has one rear fan. The rear fan test for the 5100cn is DO-40.
        • 5110cn: The 5110cn has two rear fans. The test for the left rear fan is DO-3f, and the right fan test is DO-42.
      5. When finished with the diagnostics tests, turn the printer off using the power switch on the right side, and then turn the printer on to resume normal operation.
    2. If the rear fan(s) appear to operate properly, run diagnostics on the front fan. The test for the front fan is DO-45. If fan noise is not heard while running the diagnostic, contact Dell Technical Support, if the fan is ok, continue testing.
    3. If all fans appear to operate normally, please contact Dell Technical Support.

More info can be found in the 5100cn User’s Guide or the 5110cn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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ID de l'article : SLN152014

Date de la dernière modification : 08/24/2015 02:52 PM


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