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Dell NetReady Software Troubleshooting Guide



The following article provides information on how to identify and resolve issues with the Dell NetReady software.


Table of Contents:

  1. Dell NetReady Software Troubleshooting
  2. Troubleshoot your connectivity
  3. Verify the correct Dell NetReady client software is used
  4. How to Upgrade to the latest Dell NetReady client software
  5. Issues with your Dell NetReady Transactions
  6. Issues with your Dell NetReady Account Management
Note: The Dell NetReady service is no longer available from the 9th of May 2014. Up to that date, customers will not be able to purchase any new data bundles but will be able to activate any remaining data bundles that have already purchased. After that date, customers can contact a local operator for data connectivity as the Dell NetReady mobile broadband device is not network locked.

1. Dell NetReady Software Troubleshooting

This guide takes you through a series of software troubleshooting steps. These guides will help you to identify and resolve any issues you may experience with the Dell NetReady Service.

You can go back to the main Dell NetReady guide on the link Below.


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2. Troubleshoot your connectivity

  1. Check that the APN is correctly configured. The APN should show as ce2.movistar.es

  1. Check that the Wi-Fi is disabled.

  2. Launch the Dell NetReady client again.

Note: Remember that you will need to connect manually to the mobile broadband network on Windows 8 systems.
  1. At this point you can follow the remainder of this guide to verify and reinstall the Dell NetReady Client on your system. If that doesn't resolve your issue, please get in touch with our Technical Support to run further diagnostics on your system.


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3. Verify correct Dell NetReady client software used

For Windows 7

  1. The latest version of the Dell NetReady Win7 software is v1.3.8.x - at time of publishing.

  2. You can verify this by checking the Dell NetReady software version information in Control Panel > Programs & Features

For Windows 8

  1. The latest version of the Dell NetReady Win8 software is v1.3.8.x - at time of publishing.

  2. You can verify this by checking the Dell NetReady software version information in Settings > Permissions charm of the Dell NetReady Start application


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4. How to Upgrade to the latest Dell NetReady client software

For Windows 7

If you do not have the latest Dell NetReady software v1.3.8.x then follow the method below to upgrade this software.

Use the Over-the-Air update mechanism

  1. The Dell NetReady software can be updated over-the-air using the following process.

    1. Disconnect or Disable any wired and Wi-Fi internet connections.

    Note: This is an important step to trigger the Over-The-Air process.
    1. Ensure you have 3G coverage at your location. Check the signal strength on a mobile phone.

    2. Close the application and re-launch via the desktop icon or the Start menu.

    3. When the Dell NetReady application re-launches it will appear to stall at the Checking Auto Update initialisation step while it is downloading the latest software over the air.

    4. After 2-5 minutes, the Dell NetReady application will close and re-launch with the latest software installed.

  2. Install the latest v1.3.8.x client. This is currently available on the Support site.

For Windows 8

If you do not have the latest Dell NetReady software v1.3.8.x then this software can be upgraded via the Microsoft Store by one of two different methods.

Method 1: Use the Microsoft Store for Dell NetReady start application update

  1. Open the Microsoft Store application.

Note: You must be logged in with a Microsoft Live account in order to download any software.
  1. The Microsoft Store will provide a list of updates available to the installed applications.

  1. Select the Updates link.

  2. Select the Dell NetReady app and click Install.

Method 2: Use the Microsoft Store for Dell NetReady start application install

  1. Uninstall the Dell NetReady application.

    • In the start screen, select the Dell NetReady app and click Uninstall

  1. Open the Microsoft Store start application.

Note: The user must be logged in with a Microsoft Live account in order to download any software.
  1. Search for the Dell NetReady application on the Microsoft Store using the Search charm.

  1. Select the Dell NetReady application and click Install.


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5. Issues with your Dell NetReady Transactions

This section deals with the following issues:

  • Issue with registering credit card details.
  • Issue with using the NEW CARD option to add an optional credit card to an account.
  • Issue with change the default credit card.
  • Issue with purchasing a bundle.
  • Issue with using a bundle.
  1. Double check you have entered your credit card details correctly.

  2. Confirm the credit card limit has not been reached.

  3. Identify the exact nature of the issue being reported.

    • Was an error message received while awaiting confirmation of the purchase?

    • Was there a loss of connectivity while awaiting confirmation? Did you receive an email? If you have not, then the purchase was not completed and no money has changed hands.

    • Was a purchase confirmation received but the pack does not appear?

  4. Contact our Technical Support to investigate this further.


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6. Issues with your Dell NetReady Account Management

This section deals with the following issues:

  • You want to reset your Password.
  • You want to change your Account details. i.e. Name/Address.

Please contact our Technical Support to resolve these queries.


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ID de l'article : SLN285008

Date de la dernière modification : 09/07/2017 03:42 AM


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