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How to Troubleshoot Paper Jams on the 2355dn Dell Laser Printer




Table of Contents:

  1. Jams In The DADF
  2. Jams In The Paper Tray
  3. Jams In The MPF
  4. Jams In The Fuser Area
  5. Paper Exit Jams
  6. Duplex Jams


1. Jams In The DADF

When a document jams while it passes through the DADF, a warning message appears on the display,

To prevent document jams, use the document glass for thick, thin or mixed documents.

If the document is jammed in the paper feed area:

If the document is jammed in the paper exit area:

If the document is jammed in the duplex path:

  1. Remove the remaining documents from the DADF
    • Open the DADF cover

    • Remove the document by gently pulling it out

    • Close the DADF cover. Then reload the document into the DADF
    • Open the DADF cover

    • Open the document input tray upwards and pull the document gently out of the DADF

    • Remove the document by gently pulling it out

    • Close the DADF cover and the document input tray. Then load the documents back into the DADF
    • Open the DADF cover

    • Open the DADF inner cover

    • Remove the document by gently pulling it out

    • Close the DADF inner cover and the DADF cover. Then load the documents back into the DADF


  2. If you cannot see the paper or cannot pull the jammed paper out, open the document cover
  3. Remove the document from the feed area by carefully pulling it gently to the right

  4. Close the document cover. The load the documents back into the DADF

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2. Jams In The Paper Tray

When a paper jam occurs, Paper Jam appears on the display. Refer to the table below to locate and clear the paper jam.

Operator Panel Message Location Of Jam Go To
Paper jam in Tray 1

Paper jam in optional Tray 2

Paper jam in MPF
Paper Feed Jam (tray 1)

Paper Feed Jam (optional tray 2)

Paper Feed Jam (MPF)
Paper Feed Jam (tray 1)

Paper Feed Jam (optional tray 2)

MPF Jam
Paper jam inside of machine Fuser Area Jam Fuser Area Jam
Paper jam in exit area between the fuser and exit area jam Paper Exit Jam
Paper jam in duplex unit between the duplex unit and fuser area Duplex Jam 0
Paper jam in duplex path in the duplex unit Duplex Jam 1

To avoid tearing the paper, pull the jammed paper out gently and slowly. Follow the steps below to clear the jam.

Paper Feed Jam (tray 1)

  1. Open and close the front cover. The jammed paper automatically exits the printer



    If the paper does not exit, go to the next step

  2. Pull the paper tray open

  3. Remove the paper by gently pulling it straight out

  4. Insert the paper tray into the printer until it snaps into place. Printing automatically resumes.

Paper Feed Jam (optional tray 2)

  1. Pull the optional tray 2 open

  2. Remove the jammed paper from the printer



    If you cannot see the paper in this area or the paper does not move when pulled, go to the next step.

  3. Pull the tray 1 half way out
  4. Pull the paper straight up and out

  5. Insert the trays back into the printer. Printing automatically resumes

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3. Jams In The MPF


  1. If the paper is not feeding properly, pull the paper out of the printer

  2. Open and close the front cover to resume printing

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4. Jams In The Fuser Area

The fuser area is hot. Take care when removing paper from the printer.


  1. Open the front cover and lightly pull the toner cartridge straight out

  2. Remove the paper by gently pulling it straight out

  3. Replace the toner cartridge and close the front cover. Printing automatically resumes

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5. Paper Exit Jams


  1. Open and close the front cover. The jammed paper automatically exits the printer



    If the paper does not exit, go to the next step

  2. Gently pull the paper out of the output tray


  3. If you cannot see the paper in the output tray or the paper does not move when pulled, open the rear door
  4. If you see the jammed paper, push the two blue pressure levers down and remove the paper. Skip to step 9



    If you do not see the paper, go to the next step

  5. Fully open the rear door, as shown

  6. Unfold the duplex guide fully

  7. While pushing the fuser lever to the right, open the fuser door.

    Ensure to unfold the duplex guide before opening the fuser door or you may damage the fuser door.



  8. Pull the jammed paper out

    If the jammed paper does not move when you pull, push the two blue pressure levers up to loosen the paper, and then remove it.

  9. Return the fuser door, and duplex guide to their original position
  10. Close the rear door
  11. Open and close the front cover. Printing automatically resumes

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6. Duplex Jams


Duplex Jam 0

  1. Pull the duplex unit out of the printer

  2. Remove the jammed paper from the duplex unit



    If the paper does not come out with the duplex unit, remove the paper from the bottom of the printer

  3. Push the duplex unit to the printer
  4. Open and close the front cover. Printing automatically resumes

    Caution: If you do not push the duplex unit correctly, paper jam my occur

Duplex Jam 1

  1. Open the rear door
  2. Unfold the duplex guide fully

  3. Pull the jammed paper out

  4. Return the duplex guide and close the rear door
  5. Open and close the front cover. Printing automatically resumes.
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文章ID: SLN292222

上次修改日期: 11/24/2014 12:24 PM


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