Clearing Paper Jams on the C2660dn / C2665dnf / C3760n/dn / C3765dnf / S3840cdn / S3845cdn Dell Laser Printers

Table of Contents:

Avoiding Paper Jams
Identifying the Location of Paper Jams
Clearing Paper Jams from the MPF
Clearing Paper Jams from Tray 1
Clearing Paper Jams from the Fusing Unit
Clearing Paper Jams from the Optional 550-Sheet Feeder

This article provides information on "Clearing Paper Jams on the C2660dn / C2665dnf / C3760n/dn / C3765dnf / S3840cdn / S3845cdn Dell Laser Printers"

1. Avoiding Paper Jams

Use only recommended print media. See "Print Media Guidelines (C2660dn/C2665dnf)" or Print Media Guidelines (C3760n/dn/C3765dnf) for more information.

See Loading Print Media on the C2660dn / C2665dnf / C3760n/dn and C3765dnf Dell Laser Printer to load print media properly.

Do not overload the print media sources. Ensure that the print media stack height does not exceed the maximum height indicated by the load-line labels in the tray.

Do not load wrinkled, creased, damp, or curled print media.

Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try feeding one sheet at a time through the multipurpose feeder (MPF).

Do not use print media that you have cut or trimmed yourself.

Do not mix print media sizes, weights, or types in the same print media source.

Ensure that the recommended print side is face up when you insert the print media.

Keep print media stored in an acceptable environment. For more information, see "Storing Print Media."

Do not remove the feeding tray during a print job.

Push tray 1 or the optional 550-sheet feeder (tray 2) in firmly after loading.

Ensure that all cables that connect to the printer are correctly attached.

Over tightening the guides may cause jams.

More info can be found in the c2660dn User's Guide, c2665dn User's Guide,C3760n User's Guide, C3760dn User's Guide, C3765dnf User's Guide, S3840cdn User's Guide, S3845cdn User's Guide.

2. Identifying the Location of Paper Jams

Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer and void your warranty.

The following illustration shows where paper jams may occur along the print media path.

Note: Small pieces of paper can get stuck inside the printer and are hard to find. Search the printer carefully for any pieces that may remain inside the printer.

More info can be found in the c2660dn User's Guide, c2665dn User's Guide,C3760n User's Guide, C3760dn User's Guide, C3765dnf User's Guide, S3840cdn User's Guide, S3845cdn User's Guide.

3. Clearing Paper Jams from the MPF

Note: To resolve the error displayed on the LCD panel, you must clear all print media from the print media path.

Remove any paper loaded on the MPF.
Grasp both sides of the MPF, and then pull it out of the printer.
Pull tray1 out of the printer about 200 mm.
Hold tray 1 with both hands, and remove it from the printer.
Remove the jammed paper.
Insert tray 1 into the printer, and push until it stops.
Insert the MPF into the printer.

More info can be found in the c2660dn User's Guide, c2665dn User's Guide,C3760n User's Guide, C3760dn User's Guide, C3765dnf User's Guide, S3840cdn User's Guide, S3845cdn User's Guide.

4. Clearing Paper Jams from Tray 1

Pull tray 1 out of the printer about 200 mm.
Hold tray1 with both hands, and remove it from the printer.
Remove the jammed paper.
Insert tray 1 into the printer, and push until it stops.
Press the Tick (set) button.

More info can be found in the c2660dn User's Guide, c2665dn User's Guide,C3760n User's Guide, C3760dn User's Guide, C3765dnf User's Guide, S3840cdn User's Guide, S3845cdn User's Guide.

5. Clearing Paper Jams from the Fusing Unit

Push down the latch to open the rear cover.
Lift the levers on both sides of the fusing unit.
Hold and lower the tab to open the inner part.
Remove the jammed paper.
Replace the inner part.
Press down the levers on both sides of the fusing unit, and then close the rear cover.

More info can be found in the c2660dn User's Guide, c2665dn User's Guide,C3760n User's Guide, C3760dn User's Guide, C3765dnf User's Guide, S3840cdn User's Guide, S3845cdn User's Guide.

6. Clearing Paper Jams from the Optional 550-Sheet Feeder

Pull the optional 550-sheet feeder out of the printer about 200 mm.
Hold the optional 550-sheet feeder with both hands, and remove it from the printer.
Remove the jammed paper.
Insert the optional 550-sheet feeder into the printer, and push until it stops.