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First time setup of TeraDici 2400 PCoIP 4 port card




This article provides the information on "How to setup of TeraDici 2400 PCoIP 4 port card for the first time".

Card installed but not configured.

First time setup of TeraDici 2400 PCoIP 4 port card.

If the card is functioning (but not configured), you will see two additional "Standard" USB Controllers in Device Manager. (See Figure 1.)


Figure 1

Configuration Process.

Configure the Teradici 2400 PCoIP 4 port card using the following steps:

  1. Open a browser of choice (Internet Explorer, Chrome, Firefox etc.) on the URL line Log in to the Teradici host card by typing the URL 192.168.1.100 (unless a DHCP server is present) the press the Enter Key.
NOTE: If a DHCP server is present, Determine the IP address assigned to the Teradici card based on the MAC address of the card (The MAC address is on a sticker on the card) then log in to the assigned MAC address. Once done, you can manually assign a IP address to the card outside the DHCP range.
  1. The PCoIP configuration page should appear. Click on Configuration, then click Initial Setup (See Figure 2).


Figure 2

  1. Check the box next to Enable HD Audio, Click Apply.
  2. Next, under the Network section, turn off Dynamic Host Configuration Protocol (DHCP)by un-checking the box next to Enable DHCP and select a proper Static IP address for the customer network. (This information must be provided from the network in use.) Click Apply. (See Figure 3)


Figure 3

  1. In the Host Driver Function section, Check the check box to Enable the Host Driver Function, Click Apply. (See Figure 4)


Figure 4

  1. In the Diagnostics menu, under PCoIP Processor, Schedule the PCoIP card to reset at the next system reboot. Restart the system. (See Figure 5)


Figure 5

  1. After a reboot, two additional PCI Devices will appear in Device Manager. (See Figure 6)


Figure 6

  1. Install the latest PCoIP drivers. (See Figure 7)


Figure 7

Optional: You may need to configure Monitor Emulation if you are not receiving an image on the remote device. (See Figure 8)


Figure 8


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID del artículo: SLN297111

Última fecha de modificación: 05/05/2017 02:21 PM


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