Knowledge Base

Dell Data Protection Virtual Edition Server Create Certificate Request exits to the Shell


This article provides a work around when Dell Data Protection | Virtual Edition Server Create Certificate Request exits to the Shell.


Affected Products:

Dell Data Protection | Virtual Edition




DDP | VE Server Administration Console may exit to a Shell screen, when selecting the Create Certificate Request

You can exit this screen by entering the username: ddpuser and password.

To work around this issue, launch the Shell and follow these steps:

  • su ddpsupport
  • Enter the ddpsupport password
  • cd /opt/dell/cfg
  • sudo rm cert.cfg
  • exit, then exit again to get back to the Administration Console
  • Return to the Create Certificate Request section which will prompt for the required fields.
Note: This is resolved in VE 9.2.

For any questions/concerns, please call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.


Article ID: SLN301534

Last Date Modified: 03/15/2017 09:47 AM


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