Knowledge Base

Dell Data Protection Security Tools or Client Security Framework (CSF) upgrade with GUI causing PBA connection failure


Note: As of February 2018, Dell Data Protection | Security Tools has reached EOS and this article is no longer updated by Dell. For more information reference End of Life / End of Support Policy for Dell Data Security.

Dell Data Protection | Security Tools or Client Security Framework (CSF) upgrade to 8.5 using GUI from prior 8.x version causes inability to connect to server in PBA.


Affected Products:

Dell Data Protection | Security Tools




Note: To avoid this problem, upgrade with the Master Installer or with a script.

To resolve the issue, the following registry code needs to be corrected:

  • HKLM\SYSTEM\CurrentControlSet\Services\DellMgmtAgent\Parameters REG_SZ:PBAAuthURI
    • Change the server address
      • From: https://localhost:8443/sed/pba
      • To: https://<DDPESERVERFQDN>:8443/sed/pba

Once completed re-provision the PBA


For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


ID articolo: SLN295981

Data ultima modifica: 02/28/2018 02:42 PM


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