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Unfused toner on Dell 2350d and 2350dn laser printers


Example of un-fused toner:
A finger drawn across the page smudges the image.

Table of Contents:

  1. Check media is compatible and media type is correctly set
  2. Replace the toner cartridge

Check media is compatible and media type is correctly set

Incompatible print media may cause print quality issues. Check the print media guidelines for information on supported media types.

Ensure the media type is correctly set on the printer front panel and in the print driver.

To set the media type on the printer front panel:
  1. Press the Menu button.

  2. Select Paper Menu.

  3. Press the Down Arrow until Paper Size/Type is highlighted then press Select.

  4. Press the Down Arrow until the correct source (Tray 1, Tray 2, MPF) is highlighted then press Select.

  5. Press the Right Arrow until the correct size (A4, A5, etc.) appears then press Select.

  6. Press the Right Arrow until the correct type (Plain, Label, etc.) appears then press Select.

  7. Submitting Selection is displayed.

To set the media type in the print driver:
  1. Open the printing preferences dialogue on your PC.

  2. Select the tab marked Paper.

  3. Check the Paper type setting matches the media physically present and set from the front panel.

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Replace the toner cartridge

The toner used in third party or refilled toner cartridges may have a higher melting point or otherwise be incompatible with your printer.

Replace the toner cartridge with a genuine Dell part if possible.

Ensure the replacement toner is either new, or a cartridge you know works correctly.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID de l'article : SLN288700

Date de la dernière modification : 01/15/2015 04:40 AM


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