Base de connaissances

Dell Data Protection Security Tools or Client Security Framework (CSF) upgrade with GUI causing PBA connection failure


Dell Data Protection | Security Tools or Client Security Framework (CSF) upgrade to 8.5 using GUI from prior 8.x version causes inability to connect to server in PBA.


Affected Products:

Dell Data Protection | Security Tools




Note: To avoid this problem, upgrade with the Master Installer or with a script.

To resolve the issue, the following registry code needs to be corrected:

  • HKLM\SYSTEM\CurrentControlSet\Services\DellMgmtAgent\Parameters REG_SZ:PBAAuthURI
    • Change the server address
      • From: https://localhost:8443/sed/pba
      • To: https://<DDPESERVERFQDN>:8443/sed/pba

Once completed re-provision the PBA


For additional support, US based customer can call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal for Dell Data Protection | Personal Edition and Security Tools. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


ID de l'article : SLN295981

Date de la dernière modification : 09/26/2017 08:56 AM


Noter cet article

Précis
Utile
Facile à comprendre
Avez-vous trouvé cet article utile ?
Oui Non
Envoyez-nous vos commentaires
Les commentaires ne doivent pas contenir les caractères spéciaux : <>()\
Désolé, notre système de collecte des commentaires est actuellement indisponible. Veuillez réessayer ultérieurement.

Merci pour vos commentaires.