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Paper jam 231.xx, 232.xx, 233.xx, 234.xx, 235.xx errors on Dell 2350d and 2350dn laser printers


Article Summary: How to troubleshoot Paper jam 231.xx, 232.xx, 233.xx, 234.xx, 235.xx errors on Dell 2350d and 2350dn laser printers

Table of Contents:
  1. Test single sided printing
  2. Check media is supported and correctly loaded
  3. Check the duplex tray and duplex sensor


1.

Test single sided printing


These error codes indicate a jam occurred when while duplex (double sided) printing.

Print a single sided document. If the single sided job also jams and gives a different error code, troubleshoot the single sided printing issue first.


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2.

Check media is supported and correctly loaded


Check that the print media is supported and correctly loaded.

Note that only plain paper is supported for automatic duplex printing.

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3.

Check the duplex tray and duplex sensor

  1. Switch the printer off.
  2. Remove the paper tray.
  3. Turn the printer on to its side to expose the blue plastic duplex tray and sensor.

    The printer is shown turned on to its left side, the paper tray has been removed. On the underside 
	a blue plastic flap is visible. Near the hinge of the duplex flap a grey paper sensor is visible 
	protruding through an arrow shaped cutout.

  4. The duplex tray is held in place by two mounting points, one closed...

    A close up shows the tray held in place by a metal mounting point with a circular hole. 
	A spring is coiled around the plastic axle which fits into the hole holding the flap flat to the 
	bottom of the printer.

    ...and one open.

    The second mounting point is shown. A narrow channel leads in to the hole.

    If the tray is not mounted correctly or the spring does not hold the tray flat to the bottom of the printer, reseat the duplex tray.

  5. Check the duplex sensor moves freely and springs back into place when released.

    The duplex sensor is pushed flat against the base of the printer

    Closeup of the duplex sensor released, it sits at 90 degrees to the underside of the printer.

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If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.


 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identificación del artículo: SLN288642

Última fecha de modificación: 03/22/2016 03:42 PM


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