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Global Positioning System (GPS) module troubleshooting for Latitude Rugged 14 (5404), Rugged Extreme 12 (7204) & Rugged Extreme 14 (7404)





This article provides a guide for troubleshooting the Global Positioning System (GPS) module for the Latitude Rugged 14 (5404), Rugged Extreme 12 (7204) & Rugged Extreme 14 (7404).


Optional GPS module.

Global Positioning System (GPS) module for Latitude Rugged 14 (5404), Rugged Extreme 12 (7204) & Rugged Extreme 14 (7404) is an optional modular device that can be ordered with these systems.


GPS Troubleshooting: .

Use the following steps to resolve issues with the GPS module:

  1. Open Device Manager.
  2. Locate the ‘GPS Serial Port’ in Device Manager under the Ports section. Make note of the COM port number assigned.

  1. Right-click on this assigned GPS Serial Port in Device Manager and go to Properties. Make sure the Baud rate is set to 38400 in the Driver properties.
  2. If GPS Serial Port does not show in device manager, download and install the GPS Serial Driver from http://www.dell.com/support. The driver should be located under the Modem/Communications group of the Downloads section of the Latitude Rugged 4 (5404), Rugged Extreme 12 (7204) & Rugged Extreme 14 (7404) systems.
  3. Open your GPS mapping software.
NOTE: Dell does not provide any mapping software, this must be purchased from a third party vendor.
  1. To configure the GPS, point the mapping software to the GPS COM port identified in Step 2.
  2. Set the baud rate to 38400.

NOTE: The above screenshot is provided as an example only. The user interface will vary depending on the software being used. Please consult the software’s User Guide for more detail.
  1. Make sure there are no overhead obstructions and the unit has line of sight to the sky (I.E., outside or near a window).
  2. Start/Connect the GPS device via the mapping software.
  3. If functioning correctly, the GPS device should provide latitude/longitude.
  4. Some free third party software can be used to verify basic GPS functionality, such as SirfDemo.


Article ID: SLN297669

Last Date Modified: 08/14/2017 02:10 PM


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