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XPS 13 (L321x) Blue-screen error after driver update for Dell SuperSpeed™ dock SKU 332-0446


Article Summary: XPS 13 (L321x) Blue-screen error after driver update for Dell SuperSpeed™ dock SKU 332-0446.



Table of Contents:



Issue 1:

XPS 13 (L321x) crash connecting network
cable to Dell SuperSpeed 3.0 Dock

A Dell XPS 13 (L321x) running Windows 7 Pro x64 and the Dell SuperSpeed (Targus™) USB 3.0 Dock SKU 332-0446 was reported to blue-screen when network cable is connected to the RJ45 port on the SuperSpeed Dock.

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Issue 2:


Details of the issue

Issue manifested after the docking station video driver was upgraded to the DisplayLink 7.2 driver.

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Issue 3:


Resolution

The current workaround for this issue is to roll the driver back to the DisplayLink 7.1 version. The issue was validated as resolved by rolling back the driver and when the issue was addressed with the manufacturer (Targus™) they explained that they will be releasing a 7.3 revision of the driver in the near future to resolve the problems in the 7.2 release.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID do artigo: SLN172045

Data da última modificação: 04/04/2016 08:40 AM


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