Kunskapsbank

Article Summary:

How to troubleshoot paper jam 201.xx errors on the 2330d and 2330dn laser printer

Table of Contents:

1. Check if Error Occurs on Power on Self Test (POST)
2. Check Media is Supported and Correctly Loaded
3. Test From All Available Sources
4. Test With the Rear Door Open
5. Check the Input Sensor
6. Check the Exit Sensor
7. Check the Narrow Media/Standard Bin Full Sensor

---

1.	Check if Error Occurs on Power on Self Test (POST)

1. Switch the printer off
2. Remove the data cable (USB, Ethernet, Parallel)
3. Clear any scraps of paper from the paper path
4. With the data cable still unplugged, switch the power back on

If the printer gives the paper jam error before any printing is attempted skip to Section 5: Check the Input Sensor.

If the printer completes POST successfully but gives a paper jam error when attempting to print continue to Section 2: Check Media is Supported and Correctly Loaded.

Back to Top

---

2.	Check Media is Supported and Correctly Loaded

Check that the print media is supported and correctly loaded.

Pay close attention to the width and length guides in the tray, ensure they are undamaged and correctly adjusted.

Back to Top

---

3.	Test From All Available Sources

Test the printer from all available paper sources (Multipurpose Feeder, Tray 1, Tray 2 if fitted).

If the paper jams from all sources continue to Section 4: Test With the Rear Door Open.

If the jam occurs from only one source clean, invert or replace the feed rollers .

Back to Top

---

4.	Test With the Rear Door Open

Open the rear door and print to test.

If the paper feeds normally with the back door open check the rear plastics and exit rollers for damage or scraps of paper.

Back to Top

---

5.	Check the Input Sensor

If the input sensor is stuck or damaged paper jams will occur.

Check and test the input sensor.

Back to Top

---

6.	Check the Exit Sensor

If the exit sensor is stuck or damaged paper jams will occur.

Check and test the exit sensor.

Back to Top

---

7.	Check the Narrow Media/Standard Bin Full Sensor

If the narrow media/output bin full sensor is fill paper jams may occur.

Check and test the narrow media/output bin full sensor.

Back to Top

---

If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.
 

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.