Kunskapsbank

Windows stop error D1due to SafeCgx.sys


A stop error D1 occurs on a Windows server with SafeNet ProtectDrive 9.3.0 installed on it.



1. Remove SafeNet ProtectDrive 9.3.0 and reboot the server.

2. Contact the vendor for SafeNet ProtectDrive 9.3.0.

Additional Information:

Event ID 1001 is logged in the System event log.

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 5/28/2013 6:09:32 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: computername.domainname.local
Description:
The computer has rebooted from a bugcheck. The bugcheck was: D1, {1, 2, 0, 81eb801e}. A dump was saved in: C:\Windows\Minidump\052814-01.dmp.

Review of the memory dump files using Debugging Tools for Windows will result in output similar to the following.

Unable to load image \SystemRoot\system32\Drivers\SafeCgx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SafeCgx.sys
*** ERROR: Module load completed but symbols could not be loaded for SafeCgx.sys
*** WARNING: Unable to verify timestamp for pded.sys
*** ERROR: Module load completed but symbols could not be loaded for pded.sys
Probably caused by : SafeCgx.sys ( SafeCgx+2a01e )
Followup: MachineOwner
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000001, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 81eb801e, address which referenced memoryDebugging Details:
------------------
READ_ADDRESS: GetPointerFromAddress: unable to read from 8196a874
Unable to read MiSystemVaType memory at 8194a420
00000001
CURRENT_IRQL: 2
FAULTING_IP:
SafeCgx+2a01e
81eb801e ?? ???
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT_SERVER
BUGCHECK_STR: 0xD1
PROCESS_NAME: System
TRAP_FRAME: 8fe314a8 -- (.trap 0xffffffff8fe314a8)
ErrCode = 00000000
eax=0000000c ebx=89c85600 ecx=00000003 edx=00000001 esi=00000001 edi=8fe319f4
eip=81eb801e esp=8fe3151c ebp=8fe31524 iopl=0 nv up ei pl nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010206
SafeCgx+0x2a01e:
81eb801e ?? ???
Resetting default scope
LAST_CONTROL_TRANSFER: from 81eb801e to 81880ecd
STACK_TEXT:
8fe314a8 81eb801e badb0d00 00000001 ff9abdcd nt!KiTrap0E+0x1c5
WARNING: Stack unwind information not available. Following frames may be wrong.
8fe31518 8fe31c0c 854228e8 8fe3153c 81eb8183 SafeCgx+0x2a01e
8fe31524 81eb8183 8fe319f4 00000001 00000003 0x8fe31c0c
8fe3153c 81eb7f80 8fe319f4 00000001 00000003 SafeCgx+0x2a183
8fe31574 81eb7d8e 81efa130 8fe317c4 8fe317b8 SafeCgx+0x29f80
8fe31594 81ed2033 81efa130 8fe317c4 8fe317b8 SafeCgx+0x29d8e
8fe317d0 81ec1dac 8fe319f4 85422928 00000001 SafeCgx+0x44033
8fe31a08 81ec3346 85422928 00000001 85422940 SafeCgx+0x33dac
8fe31a98 81eb9297 854228d8 8fe31ae8 89c85600 SafeCgx+0x35346
8fe31ae8 81eb29b5 81ec3199 8fe31b08 00000000 SafeCgx+0x2b297
8fe31b10 81eb2822 854228e8 00000000 89c85600 SafeCgx+0x249b5
8fe31b50 81eb10c8 8cde1cd8 8fe31bb0 8cdd763a SafeCgx+0x24822
8fe31b5c 8cdd763a 8cde1cd8 8192b920 0000000e SafeCgx+0x230c8
8fe31bb0 8cdd91ff 8cde1cd8 89c85600 8fe31c10 pded+0x1463a
8fe31bc0 8cdd9266 89c85600 89c85600 00000200 pded+0x161ff
8fe31c10 8cdcc798 89c85600 89c85600 00000200 pded+0x16266
8fe31c50 8cdcbe40 89c85600 00000200 89c85600 pded+0x9798
8fe31c64 8cdcc2f3 89c85600 00000200 8fe31c8c pded+0x8e40
8fe31c74 8cdcc3b6 89c85600 00000200 8fe31ce0 pded+0x92f3
8fe31c8c 8cdc8b8b 89c85600 00000200 8fe31ce0 pded+0x93b6
8fe31cd8 8cdc5ad5 00000200 00000010 0db4d4a7 pded+0x5b8b
8fe31d04 8cdc6d55 856fdc08 00000001 89c80000 pded+0x2ad5
8fe31d40 8cdc55f7 856fdc08 0352d427 00000001 pded+0x3d55
8fe31d7c 81a0901c 00000001 5f931f63 00000000 pded+0x25f7
8fe31dc0 81871eee 8cdc5470 854006c8 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
STACK_COMMAND: kb
FOLLOWUP_IP:
SafeCgx+2a01e
81eb801e ?? ???
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: SafeCgx+2a01e
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: SafeCgx
IMAGE_NAME: SafeCgx.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 45118648
FAILURE_BUCKET_ID: 0xD1_SafeCgx+2a01e
BUCKET_ID: 0xD1_SafeCgx+2a01e
Followup: MachineOwner


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Artikel-ID: SLN292012

Senast ändrad: 08/28/2014 03:40 PM


Betygsätt den här artikeln

Korrekt
Användbart
Lätt att förstå
Var den här artikeln till nytta?
Ja Nej
Skicka dina synpunkter
Kommentarer får inte innehålla följande specialtecken: <>()\
Vårt feedbacksystem är tyvärr ut funktion just nu. Försök igen senare.

Tack för dina synpunkter.