Knowledge Base

This article provides a work around when Dell Data Protection | Virtual Edition Server Create Certificate Request exits to the Shell.

Affected Products:

Dell Data Protection | Virtual Edition

Dell Data Protection | Virtual Edition Server Administration Console may exit to a Shell screen, when selecting the Create Certificate Request

You can exit this screen by entering the username: ddpuser and password.

To work around this issue, launch the Shell and follow these steps:

• su ddpsupport
• Enter the ddpsupport password
• cd /opt/dell/cfg
• sudo rm cert.cfg
• exit, then exit again to get back to the Administration Console
• Return to the Create Certificate Request section which will prompt for the required fields.

For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.