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Why email and contacts will not export from Windows Live Mail or Outlook Express into Outlook 2013 64-bit


Table of Contents:

  1. Error when trying to export from Outlook Express or Windows Live Mail into Outlook 2013 64-bit
  2. Workaround for resolving the error

This article provides information on why emails and contacts will not export from Outlook Express or Windows Live Mail into Outlook 2013 64-bit.


Error when trying to export from Outlook Express or Windows Live Mail into Outlook 2013 64-bit

When trying to export your internet email and contacts from Outlook Express or Windows Live Mail into Outlook 2013 64-bit, the following error occurs:

  • Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.

Followed shortly by another error:

  • The export could not be performed. An error occurred while initializing MAPI.

This occurs because the 64-bit version of Office and/or Outlook 2013 will not support the importing of these files from Outlook Express or Windows Live Mail

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Workaround for resolving the error

Microsoft recommends trying either of these two workarounds to resolve the issue:

  1. Export your mail and/or contacts from Windows Live Mail or Outlook Express using another computer that has a 32-bit version of Outlook installed. Transfer the resulting .pst file to the Outlook 2013 64-bit version.
  2. Uninstall Office 2013 64-bit and install a 32-bit version of Office 2013, which reads files transferred from Outlook Express or Windows Live Mail.

For further information regarding this particular issue, refer to Microsoft KB 2796528.

Refer to the following articles to further assist with this issue:

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Код статьи: SLN289420

Дата последнего изменения: 04/01/2016 10:57 AM


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