Knowledge Base

Article Summary:

How to troubleshoot Paper jam 231.xx, 232.xx, 233.xx, 234.xx, 235.xx errors on Dell 2350d and 2350dn laser printers

Table of Contents:

1. Test single sided printing
2. Check media is supported and correctly loaded
3. Check the duplex tray and duplex sensor

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1.	Test single sided printing

These error codes indicate a jam occurred when while duplex (double sided) printing.

Print a single sided document. If the single sided job also jams and gives a different error code, troubleshoot the single sided printing issue first.

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2.	Check media is supported and correctly loaded

Check that the print media is supported and correctly loaded.

Note that only plain paper is supported for automatic duplex printing.

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3.	Check the duplex tray and duplex sensor

1. Switch the printer off.
2. Remove the paper tray.
3. Turn the printer on to its side to expose the blue plastic duplex tray and sensor.
   
   
   
   
4. The duplex tray is held in place by two mounting points, one closed...
   
   
   
   ...and one open.
   
   
   
   If the tray is not mounted correctly or the spring does not hold the tray flat to the bottom of the printer, reseat the duplex tray.
   
   
5. Check the duplex sensor moves freely and springs back into place when released.
   
   
   
   
   
   

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