Unified Communications Analytics

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Aggregated analytics on unified communications

Capture, analyze and act on information about workforce activities and business processes.



With Unified Communications Analytics, you’re able to improve and protect your business by turning the data trapped in your communications systems into understandable, usable and engaging insight into workforce activities, business processes and UC infrastructure needs. UC Analytics uses effective Lync reporting and Exchange management tools to give IT and users the intelligence to:
  • Improve adoption
  • Increase ROI
  • Speed up migrations
  • Enforce communication policies
  • Meet business objectives


  • Aggregated analytics — Use a single view to gain insight into your on-premises, hybrid or online UC environments (Microsoft Exchange, Lync/Skype for Business, Office 365 and Cisco Unified Communications Manager) and analyze usage and trends, increase user productivity, and enforce communication policies. UC Analytics provides engaging and immersive cross-platform reporting via any popular Internet browser to reduce the chaos of managing your communications systems.
  • DIY insights and dashboard — Give managers the ability to build and pull their own reports on workforce activities without extensive technical training and know-how.
  • Improved decision making — Transform data trapped in UC systems into actionable intelligence to improve and protect the business. UC Analytics gives users valuable insight into team collaboration, SLA adherence, customer engagements, personal use of company communications and more. You’ll be able to save time and, potentially, save the business from risk or public embarrassment.
  • Simplified migrations — Make migrations faster and less stressful by planning for server capacity and analyzing the current and new environments. UC Analytics assesses usage and availability before, during and after a migration so you have the intelligence needed to confidently plan and reduce risk.
  • Enhanced investment — Increase the return on your UC investment by encouraging adoption and reducing reliance on costly, traditional communication systems. UC Analytics gives insights into usage, trends and chargebacks across Exchange, Lync/Skype for Business, Office 365 and Cisco Unified Communications Manager as well as analytics into quality of experience by feature, department and user.
  • Improved quality of experience — Ensure a quality of experience for users that removes the performance barriers to adoption. UC Analytics provides quality of experience reporting within your Lync/Skype for Business deployment to help you offer optimal end-user experiences for audio and visual communications.
  • Secured communications — Protect intellectual property, personally identifiable information and other sensitive communications from leaving the company. UC Analytics provides data leak prevention and monitoring to ensure communication policy are enforced, saving you from legal or other data risks.
  • One-of-a-kind UC suite — Take command of your unified communications with an immersive and flexible cross-platform management, reporting and diagnostics solution. UC Analytics is also part of a broader suite that provides performance and availability for your UC environment. Only Dell offers both analytics and diagnostics across Microsoft Exchange, Lync/Skype for Business, Office 365 and Cisco Unified Communications Manager. Learn more about the Suite.
  • Before installing Dell UC Analytics, ensure your system meets the following minimum hardware and software requirements:

    Minimum: Quad core 64-bit computer.

    Minimum: 16 GB.


    5 GB for the application
    X GB where X is the required disk space for collected data

    For estimates regarding the required disk space for the collected data for different numbers of users for all the platforms, see the UC Analytics Deployment Sizing.xlsx spreadsheet which can be found under Documentation in the autorun.exe.

    Operating System
    Windows 7 (64 bit version) or later
    Windows Server 2008 R2 (SP 1) or later

    Web Site
    IIS (Internet Information Services) 7.0 or later
    For the required configuration, see the Dell UC Analytics Deployment Guide.

    Data Engine Service

    • Microsoft .NET Framework 4.6 (full version) or later

    To collect Exchange configuration data for Exchange 2007, Exchange management tools must be installed on the computer which hosts the UC Analytics Data Engine service.

    Query Engine Service
    64-bit Java Runtime Environment (JRE) 1.8 or later

    Storage Engine Service
    64-bit Java Runtime Environment (JRE) 1.8 or later

    Gathering Environment
    The following is a list of the minimum environments that are supported for data collection:

    Exchange 2007 (SP1 or later)
    Exchange 2010 (SP1 or later)
    Exchange 2013
    Exchange 2016
    Exchange Online (Office 365 hybrid deployment with on-premise Exchange)
    Exchange Online (native Office 365 deployment)
    Lync 2010
    Lync 2013
    Skype for Business 2015
    Cisco Unified Communications Manager (CUCM) 8.6 and later

    Supported browsers
    To access the UC Analytics web site, use one of the following browsers:

    Internet Explorer 9 or later
    Google Chrome
    Mozilla Firefox
    Apple Safari

    For information about the rights and permissions needed to configure UC Analytics and to gather information, see the Dell UC Analytics Deployment Guide.

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