Virus and Spyware Troubleshooting. If your Dell computer is running slowly, your screen is full of frustrating pop-ups, or you think your computer is infected with a virus, we offer full service assistance to help clean up your computer and teach you how to protect it against future attacks.
Dell On Call can help you:
Get rid of annoying pop ups.
Improve the performance of your computer.
Activate parental control features.
Arrange your Internet security to block pop ups.
PC Maintenance 101. Periodic system maintenance is required to make sure that your PC has enough disk space to run properly, does not have malicious files/cookies and that it has the right level of security settings.
PC Maintenance can help you:
Change privacy settings
Use Disk clean-up
Empty Recycle bin
Reduce start-up programs
Set Windows Updates
Software Support and Installation. Need help installing software or help with a troublesome Excel spreadsheet, our experts are available for a simple reminder or a quick lesson.
Adobe® Acrobat® Reader®
Dell On Call can assist you with the basic installation of most 3rd party software.
Internet and Email Set-Up. Getting online and sending emails can be challenging. With this service you will get assistance establishing an internet connection, setting up your homepage and sending your first email on your Dell PC.
This service includes assistance with:
E-Mail Service setup/tutorial
MS Internet Explorer
MS Outlook® Express
Electronics and Accessories. Make the most of your electronic and accessories by getting the “How To” assistance you need. Dell On Call can help you install a new ink cartridge, scan pictures, connect a digital camera to your computer and more.
Digital Camera connected to Dell PC
Printers connected to Dell PC
Wireless Keyboard and Mouse
Network Setup. A Dell On Call representative will talk you through the set up of your home network with your Dell PC, whether it be connecting one computer to a printer or multiple computers.
With this service you get:
Wireless Router Setup
Router setup (wired)
*A home network setup is defined as connectivity of two Dell PCs and one printer
Dell On Call also provides basic "How To" assistance for the following Dell branded products for use with a Dell system:
DellTM Desktop Computers
DellTM Notebook Computers
USB Memory Key
Windows Media Player
Roxio Easy CD Creator
Windows XP - My Music
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