Gold Technical Support is a premium technical support offering. It is designed to deliver two main advantages over our standard support offerings:
- Faster access to telephone support -Calls from Gold Technical Support customers are routed to a dedicated phone queue designed to answer calls in 2 minutes or less*.
- Fast problem resolution -Calls to Gold Technical Support are answered by industry-certified advanced level technicians. Their expertise can help diagnose and solve your problems quickly.
Gold Technical Support is offered on a system-by-system basis. Dell recommends you order it for systems that are critical to day-to-day business operations, or in situations where user productivity is important to your business.
The term of the Gold Technical Support plan you choose must match the length of your Limited Warranty*.
Systems purchased with Gold Technical Support will have an Express Service Code sticker on the chassis and a welcome letter that includes the direct Gold Technical Support phone number. When you call Dell technical support, enter the Express Service Code when prompted and your call will be transferred to the dedicated Gold Technical Support queue, or call the Gold Technical Support queue directly.