| Hardware Warranty Support and Limited Warranty* | Gold Technical Support* | Dell On Call* Phone Support
| CompleteCareTM Accidental Damage Service* |
| Standard 7x24 telephone hardware warranty support |  |  | | |
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| Replacement parts and labor for diagnosed manufacturer defects | | | | |
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| Access to remote support via your broadband connection with DellConnectTM * | | | | |
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| Chat support capability | | | | |
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| Fast resolution of complex technical issues (Average 2-minutes-or-less phone queue speed of answer*) | | | | |
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| North American-based technical phone support | | | | |
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| Bypass basic troubleshooting | | | | |
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| Escalation Management single point of contact | | | | |
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| Collaborative support for OS (Microsoft) and limited third-party products | | | | |
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| Repair or replacement services for system damages due to spills, drops, surges and other accidental damage not covered under your Limited Warranty* | | | | |
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| Help getting started with phone-based support | | | | |
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| Phone-based assistance for setting up your wireless network | | | | |
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| Phone-based assistance with removing viruses and spyware | | | | |
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| Phone-based help with using or installing a popular third-party software program | | | | |
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| Phone-based help with using or installing a printer, scanner, digital camera, PDA or other common electronic or peripheral item | | | | |
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| Phone-based help with Internet setup | | | | |
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