OverviewCompare Services
Hardware Warranty Support and Limited Warranty*Gold Technical Support*Dell On Call* Phone Support CompleteCareTM  Accidental Damage Service*
Standard 7x24 telephone hardware warranty supportYesNoNoNo

Replacement parts and labor for diagnosed manufacturer defectsYesYesNoNo

Access to remote support via your broadband connection with DellConnectTM *YesYesYesNo

Chat support capabilityYesYesNoNo

Fast resolution of complex technical issues (Average 2-minutes-or-less phone queue speed of answer*)NoYesNoNo

North American-based technical phone supportNoYesNoNo

Bypass basic troubleshootingNoYesNoNo

Escalation Management single point of contactNoYesNoNo

Collaborative support for OS (Microsoft) and limited third-party productsNoYesNoNo

Repair or replacement services for system damages due to spills, drops, surges and other accidental damage not covered under your Limited Warranty*NoNoNoYes

Help getting started with phone-based supportNoNoYesNo

Phone-based assistance for setting up your wireless network NoNoYesNo

Phone-based assistance with removing viruses and spywareNoNoYesNo

Phone-based help with using or installing a popular third-party software programNoNoYesNo

Phone-based help with using or installing a printer, scanner, digital camera, PDA or other common electronic or peripheral itemNoNoYesNo

Phone-based help with Internet setupNoNoYesNo