Napster FAQs

Q: What is Napster to Go?
A: Napster To Go is a subscription service from NapsterTM . Subscribers to Napster to Go can:
  • Transfer all the music you want to your Dell Pocket DJTM  without paying 99¢ per track
  • Fill and refill your player with your choice of over 1,000,000 songs
  • Go anywhere with all the music you want on your player
You can also:
  • Listen to and download an unlimited amount of music
  • Find your favorite artists and discover new music
  • Create your ultimate playlists to share with your friends
  • Buy your favorite songs so you can keep them forever for as little as 80 cents per song with Napster To Go "Track Packs"
  • Packs. For example, if you buy a 50 Track Pack for $39.95, the songs are each 80 cents.
* It is necessary to maintain a Napster to Go subscription ($14.95/month) to continue to access the subscription tracks on your Dell DJ. Music must be purchased (99 cents per song, albums starting at $6.95) in order to burn to a CD.

Q: How much is a Napster to Go Subscription?
A: For only $14.95 a month, you can fill and refill your compatible MP3 player with your favorite music, artists you've just discovered and the latest releases without paying 99¢ per track. Get everything Napster has to offer plus unlimited music for your Napster To Go-compatible MP3 player. You need a Napster To Go- compatible player (like the Dell Pocket DJTM  /Dell DJTM  20 /Dell DJTM  30), Windows XP and Windows Media Player 10 to use Napster To Go.
* It is necessary to maintain a Napster to Go subscription ($14.95/month) to continue to access the subscription tracks on your Dell DJ. Music must be purchased (99 cents per song, albums starting at $6.95) in order to burn to a CD.

Q: Which Dell DJs are PlaysForSureTM  compatible and work with Napster to Go?
A: Dell DJ 30
     Dell DJ 20
     Dell Pocket DJ


Dell Pocket DJ ™ /Dell DJ™ 20 /Dell DJ™ 30

Dell Pocket DJDell DJ 20Dell DJ 30

The Dell Pocket DJ, Dell DJ 20 and Dell DJ 30 can be upgraded for Napster to Go compatibility.

Dell Digital Jukebox

 

Dell DJ

The original Dell DJTM  cannot currently be upgraded for Napster compatibility.




If the "Version: " is lower than "2.10", then continue to the How to Download and Install the PlaysForSureTM  firmware upgrade section below.

If the "Version: " is "2.10" or higher, your DJTM  is already Napster compatible. Continue to the "What are the New Features" section for information on how to use your upgraded Dell DJTM .

Q: What is the PlaysForSureTM  firmware upgrade?
A: The PlaysForSureTM  firmware upgrade for Dell Pocket DJTM  is available at Dell Support
The PlaysForSureTM  firmware upgrade for Dell DJTM  20 /Dell DJTM  30 is available at Dell Support

The PlaysForSureTM  firmware upgrade for your Dell DJTM  adds new features and compatibility with Napster to Go. The version of MusicMatch Jukebox that may have been included with your Dell DJTM  (MusicMatch Jukebox 9.0) is not Napster to Go compatible.

Before you apply the PlaysForSureTM  firmware upgrade:
  • You will need to use music software on your PC that is PlaysforSure enabled, such as Windows Media Player 10 (or higher) or Napster 3.0 (or higher), or MusicMatch Jukebox 10.0
WARNING:
During the PlaysForSureTM  firmware upgrade, all music and files on your Dell DJTM  will be erased. You must copy off anything you want to save before applying the upgrade

After the PlaysForSureTM  firmware upgrade is applied:
  • Your Dell DJTM  will no longer require special USB drivers. Simply connect the USB cable (included with your Dell DJ purchase) between your upgraded Dell DJ and any Windows XP computer that has Service Pack 1 (or later) and Windows Media Player 10 installed
  • Your Dell DJTM  will no longer require special software such as Dell DJTM  Explorer to transfer files. To transfer data files to or from your upgraded Dell DJTM , simply use Windows Explorer as you would with any other removable data drive that is connected to your PC

Q: How do I Download and Install the PlaysForSureTM  firmware upgrade?
A: To apply the PlaysForSureTM  firmware upgrade to your Dell DJTM :
  • Ensure that your Dell DJTM  is working properly with your PC. If you have not inserted the Resource CD that came with your Dell DJTM  and followed all instructions yet, do so now
  • Ensure the rechargeable battery in your Dell DJTM  is fully charged. It is very important that the upgrade process not be interrupted
    WARNING:  The PlaysForSureTM  firmware upgrade process will erase all music and data files from your Dell DJTM . Be certain that there is nothing on your Dell DJTM  which cannot be copied back to it from the PC after the upgrade is complete. You must transfer to a PC any files that you want to save BEFORE applying the upgrade.
  • The PlaysForSureTM  firmware upgrade for Dell Pocket DJTM  is available at Dell Support
  • The PlaysForSureTM  firmware upgrade for Dell DJTM  20 /Dell DJTM  30 is available at Dell Support
  • Connect the Dell DJTM  to your Windows XP PC (SP1 or higher). Make sure Windows Media Player 10.0 (or higher), MusicMatch Jukebox 10.0, or Napster 3.0 is installed. Close any applications such as MusicMatch Jukebox that may automatically open.
    WARNING:  During PlaysForSureTM  firmware upgrade, all music and files on your Dell DJTM  will be erased. You must transfer to a PC any files that you want to save BEFORE applying the upgrade.
  • Locate the file that was downloaded in step 3 above and double-click its icon to begin the installation. Do not disconnect the Dell DJTM  from your computer until you receive notification that the PlaysForSureTM  firmware upgrade was successful.
    During the installation process, your Dell DJTM  will restart several times. Each time it does so, a program such as MusicMatch Jukebox may automatically start on your PC. Please close any such program so that it does not interfere with the successful installation of the PlaysForSureTM  firmware upgrade.
  • Once the PlaysForSureTM  firmware upgrade is complete, you may disconnect the Dell DJTM  from your computer. You can also use the Windows Add/Remove Programs control panel to remove the Dell DJ Explorer application as it is no longer necessary or compatible with your upgraded DJ.

Q: Will the music and files on my Dell DJ™ be OK during and after the upgrade?
A: No. The upgrade process erases all data and music files from your Dell DJTM . Before installing the upgrade, you must transfer anything to your PC that you wish to save. Once the upgrade is complete, you can then transfer those files back to your upgraded Dell DJTM .

Q: After upgrading the PlaysForSureTM  firmware on my DJ Dell DJTM , the Dell DJTM  Explorer application no longer can detect my Dell DJTM .
A: One of the many features of the PlaysForSureTM  upgrade is that once upgraded, your Dell DJTM  no longer requires the use of any special software to transfer data and files to/from the Dell DJTM . You may use the Windows Add/Remove Programs control panel to uninstall the Dell DJTM  Explorer application.

Q: After upgrading the PlaysForSureTM  firmware on my Dell DJTM , MusicMatch Jukebox 9.0 no longer can detect my Dell DJTM .
A: After upgrading the PlaysForSureTM  firmware on your Dell DJTM , you must use music management software that is PlaysForSureTM  compatible. MusicMatch 9.0 is not compatible. Among the programs that you can use are:

Q: How do I transfer files to/from my Dell DJTM  before the firmware is upgraded?
A: Ensure that you have inserted the provided Resource CD that came with your Dell DJTM  and followed all installation instructions. Connect your Dell DJTM  to your` PC using the supplied cable. Then start the Dell DJTM  Explorer application by opening Start->Dell->Dell DJ Explorer. Drag and drop files to/from this window just as you would to any other window on your computer. You can transfer the files back to your upgraded Dell DJTM  later.

Q: How do I transfer files to/from my Dell DJTM  after the firmware is upgraded?
A: Connect your Dell DJTM  to your PC using the supplied cable. Then open "My Computer" and then "Dell DJ" to view the contents of your Dell DJTM . Drag and drop files to/from this window just as you would to any other window on your computer.

Q: What programs do I need to use on my computer to purchase and manage the music content on my Dell DJTM  after upgrading the PlaysForSureTM  firmware?
A: After upgrading the firmware on your Dell DJTM , you must use music management software that is PlaysForSureTM  compatible. MusicMatch 9.0 is not compatible. Among the programs that you can use are:

Q: How can I get all the music I want without paying for each song?
A: Through the breakthrough technology behind Napster To Go, as long as you are a current Napster To Go subscriber, you can fill and refill your Napster to Go-compatible Dell DJ with as many songs as you like, as often as you like. It is necessary to maintain a Napster to Go subscription ($14.95/month) to continue to access the subscription tracks on your Dell DJ. Music must be purchased (99 cents per song, albums starting at $6.95) in order to burn to a CD.

Q: How many songs are on Napster To Go?
A: Napster's music catalog contains over a million songs, and is growing every day. It's like having the entire record store at your fingertips.

Q: What else can I do? Can I burn CDs with the music I download?
A: Yes. To burn songs on Napster, you must purchase them. Songs are 99¢ and albums start at $6.95. Once you purchase a song, you can burn it as many times as you like. Imagine creating CDs where you love every song. Napster To Go also offers "Track Packs" that allow you to buy songs in bulk. For example, if you buy a 50 Track Pack for $39.95, the songs are each 80 cents.

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