Dell service and support is designed to keep your systems up and running so you can focus on core business goals.

Choose the options best suited for your business by taking into consideration your notebook applications, working environments and uptime requirements well into the future. Dell Vostro^TM  systems are built to last, and we offer options to keep them covered for up to four years.

Dell Vostro laptops come standard with 1-year Mail-in Service and Basic Hardware Support featuring technical phone support.

Dell Vostro desktops come standard with 1-year Next Business Day Onsite Service after Remote Diagnosis^* and Basic Hardware Support featuring technical phone support.

Dell Vostro systems come standard with Basic Hardware Support, which features technical phone support. Technical phone support is available for the duration of the warranty. When you need more than just basic support, Dell also offers ProSupport packages designed to suit your needs.

Dell ProSupport
Dell ProSupport is designed for organizations with limited or no dedicated IT staff. Features include:

24x7 phone-based access to Dell Expert Centers Collaborative support for select third-party hardware and software vendors "How-To" support and "getting started" advice for software applications including Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat Global Command Centers to manage critical situations and monitor mission-critical onsite dispatches

Already have an IT staff?
Dell ProSupport for IT
Dell ProSupport for IT is designed to provide tech-to-tech support for IT professionals, database administrators and internal service desks or helpdesks. Features of Dell ProSupport for IT include:

Fast-Track Dispatch, which enables Dell-certified technicians to bypass basic troubleshooting 24x7 phone-based access to Dell Expert Centers Access to Dell IT professional training and certification Collaborative support for select third-party hardware and software vendors Global Command Centers to manage critical situations and monitor mission-critical onsite dispatches

Onsite Service
Onsite Service is designed to deliver convenient and timely warranty repair service at your location to help minimize downtime while saving you time and worry.
Next Business Day Onsite Service after Remote Diagnosis^* can place a Dell-certified technician at your location the following business day, if necessary, following phone-based troubleshooting.