– Designed to address the technology challenges you face today.
Dell ProSupport starts with the Dell ProSupport for IT service model designed for IT
professionals like you. Dell ProSupport for IT provides:
Next, Dell ProSupport options align to the way you use technology – rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to help reduce the risk and complexity of managing your infrastructure.
- 7x24 Direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
|SPEED OF RESPONSE||PROTECTION||SERVICE OPTIONS|
|Mission Critical - Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. Service options include priority 4-hour on-site** service or 2-hour onsite* service with 6-hour hardware repair, Dell’s established critical situation processes, and emergency dispatch
||Data Management and Protection |
- Keep Your Hard Drive* helps you retain control of sensitive data
- Hard Drive Data Recovery provides multiple attempts to recover data from a failed hard drive
- Certified Data Destruction wipes your hard drive clean and destroys data
|Enterprise-Wide Contract – Provides enhanced proactive capabilities
Proactive Maintenance - Help Maximize the availability and stability of your infrastructure proactively. The service option includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.
- Designated Service Delivery Manager
- Performance benchmarking and custom reporting
- Planning and assessments
Remote Advisory Options - Provides telephone and Internet access to technical expertise for specialized applications and solutions such as Microsoft Exchange, Virtualization, and more.
IS YOUR DATA STORE GROWING FASTER THAN NECESSARY?
The amount of data being stored, managed and protected in data centers is rapidly growing and, in many cases, pushing storage capacity to the limit. Data deduplication can reduce storage capacity requirements by eliminating redundant information, improve backup processes and enable centralized data protection and archiving. Smaller data stores can result in shorter backup times and reduced network bandwidth requirements improving backup performance and making disaster recovery tasks more manageable.
Deduplication is best considered as one aspect of an overall optimization strategy. The optimal solution and subsequent benefits can vary widely across environments. A thorough analysis of your infrastructure will help identify the best solution for your organization. A “one-size-fits-all” solution that is not optimized for your environment can be disruptive, costly and time consuming.
DELL PROVIDES AN EASY PATH TOWARD DEDUPLICATION
Dell offers a suite of end-to-end consulting services to help you understand deduplication technology, quantify the benefits and design a deduplication solution to effectively meet your needs.
Dell takes an enterprise-wide view of your storage infrastructure in areas of backup, recovery and archive to determine how deduplication can add value. These services are designed to help you find your ideal path to deduplication, to save time and money and reclaim your IT resources:
- Help speed the deduplication design and implementation time using automated discovery tools/analysis, peer analysis and benchmarking
- Help obtain specific, predictable and measurable deduplication outcomes by implementing actionable plans on well defined timelines
- Help gain clear project visibility using a dedicated project portal and dashboard
Unlike traditional IT projects which are accompanied by lengthy and expensive consulting engagements, Dell ProConsult services utilize Dell’s targeted consulting methodology based on experience gained through thousands of customer engagements to keep projects on time and on task. Dell can collaboratively help you plan, assess and implement deduplication projects and provide the training and knowledge handoff to help ensure your storage system effectiveness.
DELL PROCONSULT DEDUPLICATION SERVICES
Dell’s Storage Consulting services begin with approximately half-day workshops to help identify and prioritize key storage changes including deduplication. The ProConsult services engagement model is a four step process developed from the combined knowledge from thousands of customer engagements to help simplify IT in collaboration with your existing IT assets.
The Backup, Recovery & Archive Assessment evaluates your data protection processes to provide insights into data availability risks, recommending an action plan to improve and optimize your data protection infrastructure. This engagement includes interviews and a detailed tool-based analysis of your existing backup infrastructure, including the amount of backup data, retention periods, backup frequency, failure rates, change frequency and network impact. Deduplication may be recommended as a solution with an associated impact analysis showing the potential benefits of data reduction to storage capacity and network traffic.
The Backup & Restore Stabilization & Optimization service helps you evaluate and create a backup plan tailored to your business using Dell field experience and best practices. Dell consultants will provide specific product recommendations and a service catalog tying solutions to business requirements. Deduplication is included within the recommended backup solution when appropriate for your environment.
Deduplication Design helps determine the best deduplication solution for your environment. Deliverables include a documented product recommendation from Dell’s portfolio of Dell and S&P products and a detailed implementation plan.
DELL PROCONSULT SERVICES ENABLE IT SIMPLIFICATION
We work with you to automate, standardize and reduce complexity to help improve the efficiency of your IT operations. Dell Consulting Services begin with approximately half-day workshops to identify and prioritize your challenges, introducing well-defined engagements designed to deliver predictable outcomes on defined timelines.
|Customization and Set-Up|
Dell Deployment Services provide the expert knowledge and the resources to get Dell|EMC storage products up and running quickly. Dell Certified Technicians use established methodologies to minimize installation time.
We provide a wide range of standard storage installation options to meet your specific needs, no matter how many locations they have throughout the world. And if our standard offerings do not match your requirements, we can design a custom solution.