VostroTM Services and Support
You asked for a complete package. We listened.
Vostro was created with your small business in mind, which is why Dell offers comprehensive services and support specifically designed for your business.
From business hardware and accidental damage protection, to installation, trouble-shooting and online PC training options, you can be confident of the right support to help keep your business running smoothlyStandard with Your Vostro Desktop
- Easy to set up systems tailored with pre-selected software based on your business needs
- One-year Next-Business-Day On-Site Service* after Remote Diagnosis* and Limited Hardware Warranty* Support
- Convenient telephone support and time-saving service for hardware
- Peace of mind with specially trained small business support technicians ready to help you with troubleshooting and repair tools like DellConnectTM *
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Optional Support Services
Dell ProSupport for End-Users – Dell ProSupport goes beyond the hardware protection of your basic limited hardware warranty* and can give your business benefits like fast access to highly trained technicians, and help with more than just your Dell hardware.
Dell understands you don’t have time to worry about your IT problems. That’s why with Dell ProSupport we let you choose the level of service that is right for you. If you don’t have a full time IT professional on staff, then we recommend Dell ProSupport for End-Users for your business. It provides you and your employees with the business support you need, including:
- Fast Access to a certified technician in an average of two minutes or less*
- More of the "how-to-help" you need, which includes help with popular small business software applications like Microsoft® Office, Quickbooks® , Adobe® Acrobat® and Photoshop® , as well as help configuring simple wired or wireless networks.
- Collaborative support for hardware and software. If the problem with your system is determined to be a third-party vendor issue, Dell will collaborate with select hardware and software vendors to resolve the issue until the incident is closed.
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You can further customize your support solution by taking advantage of the Dell ProSupport options below that align to how you use your technology.
Keep Your Hard Drive – In the event of a hard drive failure while your hard drive is under warranty, we won’t ask you to send us your old hard drive in order to send you a new one. We recognize your hard drive contains sensitive data that is crucial to your business, so we let you decide how and when to dispose of it.
Hard Drive Data Recovery – In the event of a hard drive failure, we can help recover data for customers who have a failed hard drive and have not backed up their data. We’ll arrange to pick up your failed hard drive and our data protection team will work to recover your data. You can even track the status of your recovery project online.
Certified Data Destruction – In the event of a hard drive failure, Dell ProSupport Certified Data Destruction Service can completely wipe your hard drive clean as well as destroy data, provide certification of destruction, and dispose of the disk to help you meet your compliance requirements.
Installation & Maintenance Services
Dell’s installation and maintenance services give you the help you need to get your systems up and running as quickly as possible so you can focus on more important business matters.
- Optional On-Site System Setup - Choose custom hardware, software and peripherals for your new PCs, and let Dell professionals install them for you.
- Dell Support Center – Search no more for your services tools. Dell Support Center is one central location that houses the tools you need for making them easy to find and easy to use.
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Repair Services
Dell makes it easy to get help fast when your business needs it. All Vostro systems include a standard 1-year parts and labor Limited Hardware Warranty*, with the option to extend it for up to 3 years.
- Optional Extended Limited Hardware Warranty* - Extend your limited hardware warranty* up to a total of 5 years to help protect your systems from costly downtime, changing business needs, lost productivity, or high cost of out-of-warranty repairs.
- Optional CompleteCare*TM Accidental Damage Protection* – Provides an easy and flexible repair and replacement service for most accidental damage. Helps you save time, money and resources in the event of an unplanned event such as spills, drops, breakages, or electrical surges for up to 4 years.
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Availability and terms of Dell Services vary by region. For more information, visit http://www.dell.com/servicedescriptions.
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