Dell ServicesDell believes that a well-planned and maintained storage infrastructure can support growing data requirements without the corresponding increase in cost and complexity. Intelligent data management allows organizations to optimize the value of their storage investment with a better use of resources. Dell™ Data Management Services can help customers design, implement, manage and maintain storage infrastructures that satisfy data availability, retention and recovery requirements.
Dell ProSupport™ — Faster, more reliable support services designed to address the technology challenges you face today. This new support portfolio is focused on your needs, time demands and budgets.
Need professional support services that take care of both you and your employees’ IT needs 7x24? Choose Dell ProSupport* to get access to a certified technician in 2 minutes or less.
Got an IT staff? Choose Dell ProSupport for IT and get tech-to-tech support, along with 7x24 access to Dell-certified technicians.
Dell ProSupport Service Model
|Dell ProSupport||Dell ProSupport for IT|
Designed for organizations with limited or no dedicated IT staff.
- 7x24 direct break-fix hardware and software support for your employees
- Access to a certified technician in 2 minutes or less
|Designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal service desks or helpdesks.|
- 7x24 direct access to Dell Expert Centers
- Escalation management through Dell’s Global Command Centers
- Collaborative hardware and software support
Next, Dell ProSupport Options align to the way you use technology — rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to reduce the risk and complexity of managing your infrastructure.
|SPEED OF RESPONSE||PROTECTION||PREMIUM PROACTIVE|
|Mission Critical — Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. The package includes priority 4-hour on-site service or optional 2-hour response with 6-hour hardware repair, Dell’s proven Critical Situation process, and emergency dispatch. |
|Data Management and Protection |
- Keep Your Hard Drive helps you retain control of sensitive data
|Enterprise-Wide Contract — Provides enhanced proactive capabilities through: |
- Designated Service Delivery Manager
- Performance benchmarking and custom reporting
- Planning and assessments
Dell Server and Storage Deployment Services
Dell provides a comprehensive set of remote and on-site installation services for PowerEdge™ and PowerEdge SC servers, as well as PowerVault™, Dell | EMC and Dell EqualLogic storage products to help reduce the time required to get your system up and running. These installation services help:
- Speed up deployment
- Supply necessary expertize for correct installation
- Minimize disruptions to your business
Get the skills you need to keep pace in today's competitive IT environment with comprehensive training courses. Dell offers a vast array of instructor-led classes and online training courses in a range of topics from server maintenance to in-depth technical overview of specific systems.