| Support Services |  | Dell ProSupport — Faster, more reliable support services designed to address the technology challenges you face today. This new support portfolio is focused on your needs, time demands and budgets. Need professional support services that take care of both you and your employees’ IT needs 7x24? Choose Dell ProSupport to get access to a certified technician in two minutes or less. Got an IT staff? Choose Dell ProSupport for IT and get tech-to-tech support with Fast-Track Dispatch, along with 7x24 access to Dell-certified technicians. | Dell ProSupport Service Model | | | Dell ProSupport | Dell ProSupport for IT | | | Designed for organizations with limited or no dedicated IT staff. | Designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal Service Desks or helpdesks. | | | Includes:
- 7x24 direct break-fix hardware support for your employees
- "How-to" support on popular software applications such as Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat.
- Access to a certified technician in two minutes or less
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| Includes:
- 7x24 Direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
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| Next, further customize your support solution by taking advantage of the Dell ProSupport Options below that align to how you use your technology. | SPEED OF RESPONSE | PROTECTION | | International Onsite* Service after Remote Diagnosis* — Provides service and support for your Dell laptop while you are traveling.
Specialized Onsite* Options — Allows you to augment your daily IT management or tap into specific technical expertise for critical projects when needed. Recommended options for notebooks include:
- Onsite* Parts Management to help minimize downtime by having parts at your fingertips.
- Onsite* Personnel to augment your IT staff.
- Onsite* Diagnosis for accelerated troubleshooting.
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| Asset Management and Protection
- Accidental Damage Protection repairs or replaces accidentally damaged systems
- Laptop Tracking & Recovery tracks lost or stolen systems
- Extended Battery Service covers an optional replacement battery during a system's 3-year limited hardware warranty* period
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Data Management and Protection
- Keep Your Hard Drive helps you retain control of sensitive data
- Hard Drive Data Recovery provides unlimited attempts to recover data from a failed hard drive
- Remote Data Deletion can remotely delete data if your system goes missing due to loss or theft
- Certified Data Destruction wipes your hard drive clean and destroys data
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| | Customization and Set-Up | | Deployment Services
Our end-to-end deployment services are designed to simplify and accelerate the customization and utilization of your new systems. Dell Deployment Services include everything from order consolidation to coordination of deployment resources.
Learn more Managed Deployment
Dell Managed Deployment Services are for customers who need a complete, end-to-end deployment solution. Managed deployments are useful within complex logistical environments which require a single point of accountability.
Learn more Custom Factory Integration
Dell offers custom factory integration services to help accelerate your system deployments. We can perform a range of services such as custom configuration, consolidation, and integration in our factory.
Learn more ImageDirect
ImageDirect is a web-based, hosted image management service that enables customers to easily create, manage, and load custom images for Dell commercial client systems. Intel® AMT and Intel® vProTM Support
For Intel® AMT and Intel® vProTM customers, new deployment service options such as unique password pre-population; pre-configured management settings; and no-touch deployment can help ease deployment concerns while saving time and money.
Advanced Configuration Services
With Advanced Configuration Services (ACS), you can save time and resources by selecting various settings during the purchase process. You can choose to partition your hard drive; select boot order; change BIOS settings; and modify various standard software configuration settings. | Asset Recovery Services | | Asset Recovery Services
Asset Recovery Services offers safe and environmentally-appropriate disposal solutions for outdated or end-of-life IT assets. This service includes transportation, flexible logistics, equipment processing, detailed data security and environmental reports at an affordable price.
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