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The DellTM LatitudeTM XT is one of the thinnest 12.1" convertible tablets in the market and is designed to give you a superb user and ownership experience. It's sleek, innovative design makes it ultra-portable and simple to use, and its reliability and comprehensive service and support make it cost-effective and convenient to own.
Standard with your system, the Economy Plan offers a 3-Year Limited Warranty* and 3-Year Next-Business-Day On-Site Service* .
Round-the-clock phone and online support to keep your business up and running.
Third-party technician On-site Service* should an issue arise that can not be handled via telephone.
Standard Plan
For great assurance, get extended 3-year coverage with the benefits of Next-Business-Day On-Site* Service, Dell's Gold Technical Support*, and CompleteCare*TM . Accidental Damage Service, a must-have protection for frequent travelers, multiple-user environments or other demanding working conditions.
Coverage for accidental spills, drops, surges, and select other damage from unanticipated events.
Initial damage assessment by Dell phone technician.
May include shipment of parts, dispatch of On-site Service* personnel, and shipment of damaged product to a Dell repair facility or a whole unit exchange.
Dedicated, toll-free phone support designed with average 2-minute answer speed.
Bypass basic troubleshooting questions as needed and connect directly to high-level technicians who can address your specific issue.
Direct contact with industry certified (A+ or MCP), highly trained senior technicians.
Resolution management by Technical Account Manager.
Seamless support for third-party software and hardware vendors.
WebExTM remote resolution allowing technicians to manage your problem over an active Internet connection.
Regular notification of system BIOS, drivers, and hardware updates.
Service Management Reporting providing your quarterly usage, history, and trends (upon request).
90-day access to 18 online training courses for using your PC, the Internet, and Microsoft® Windows® software
Comprehensive Plan This service includes all the advantages of the Standard Plan (NBD On-site Service* & Gold Technical Support*),
but with Dell's Asset Recovery Service* (ARS). ARS provides you with a secure method to recycle or dispose
of your used computer equipment based on EPA guidelines. This includes desktops, laptops, servers, storage, networking, monitors, printers, projectors,
and computer peripherals such as keyboards and mice. What is the value of Asset Recovery?
Data Security: Removes tags and labels from equipment and overwrites hard disks.
Decrease Costs: Virtually eliminate cost of storing excess, outdated, or used computer equipment.
Increase Savings: Value Recovery may provide cash back for your computer equipment.
Proper Disposal: You may not be aware of how to properly dispose of old computer equipment based on EPA guidelines.
Logistics: You may not have the logistics and disposition infrastructure in place to properly manage the recycling or resale of your old computer equipment.
Accountability: Provides a single point of contact, end-to-end visibility, and detailed data security and environmental reports.
Decrease Hassle: Frees you to focus on your core business.
Service Options
CompleteCare*TM Accidental Damage Service In work and life, one thing is for certain: accidents happen.
That's why Dell offers CompleteCare* Accidental Damage Service.
This flexible, easy-to-use service picks up where your limited warranty* ends—covering accidental
damage such as liquid spills, drops, and electrical surges. CompleteCare* can help minimize downtime and
reduce unplanned budget expenses—especially with equipment used in higher-risk situations
such as travel or multiple-user environments.
Gold Technical Support* Gold Technical Support* (GTS) provides advanced technical support and faster issue resolution by bypassing basic troubleshooting and providing 24x7 direct access to
industry-certified technicians who can provide advanced technical support, tools, and expertise required to quickly resolve hardware issues.
Warranty* Parts Direct Ideal for corporate and public customers who want to diagnose and service their own Dell computer systems, Warranty* Parts Direct provides online certification,
streamlined parts dispatching, and when necessary, access to Dell technicians. Learn More
Customization and Set-Up
Deployment Services To remain efficient, organizations must regularly update their technological capabilities by deploying updated
desktop and mobile infrastructure. Dell Deployment Services provide everything you need from order consolidation to
coordination of deployment resources-resulting in low deployment costs and enhanced end-user experience.
For organizations that wish to maximize their IT infrastructure while optimizing resources, Dell offers a
modular suite of proven services-and deployment experts-to assist in planning and managing your deployment activities.
Advanced Configuration Services Configure your Dell Latitude laptops as you order them. With Advanced Configuration Services, you can save time and resources by selecting various settings during the purchase process. You can choose to:
Partition your hard drive
Select boot order
Change BIOS settings
Modify various standard software configuration settings such as removing games and setting your wallpaper to blank
Managed Deployment For customers looking for a complete, end-to-end deployment solution, Dell offers Dell Managed Deployment Services. Managed deployments are especially useful in complex logistical environments requiring a single point of accountability, such as those with multiple PCs distributed among multiple sites with limited storage capacity.
Our comprehensive suite of services and tools span the full range of deployment needs, including:
Asset discovery and tracking
Application packaging
Data and user migration
Image management
Custom Factory Integration
On-site* installation
Asset Recovery
Leasing and Financial Management
Training and Communication
Custom Factory Integration Your organization is unique and often needs to balance the requirements of tailor-made solutions against minimizing costs and disruption. Custom Factory Integration is a logical extension of the Dell build-to-order model—and as a result—unique in the breadth of solutions we can provide. We work with you to develop your required specifications, and once agreed, build your Latitude laptops with no additional lead-time.
Dell offers custom factory integration services to help accelerate your system deployments. We can perform a range of integration tasks in our factory, including:
Procuring and installing industry-standard hardware, software, images and applications
Creating and applying custom asset tags and reports
Consolidating peripheral hardware, documentation and other items in the same box as your system
Custom configuring your hardware and software settings
Image Management Simplify your deployment by outsourcing the tedious work of developing, validating and maintaining images of new systems. Using Dell Image Management Services to configure, test, deploy and maintain images to your specifications enables you to achieve greater platform stability and consistency without compromising control. We offer a variety of image management options to choose from, including cross-platform image builds, patch management and ongoing image maintenance. In addition, we can help safeguard your image for secure backup.
Asset Recovery Services Fast, affordable, and easy to use, Asset Recovery Services offer safe and environmentally- appropriate disposal solutions for outdated or end-of-life IT assets. This service includes transportation, flexible logistics, equipment processing, detailed data security and environmental reports at an affordable price.
With Asset Recovery Services, removal options include resale, recycling, return to lease, redeployment, donation or other custom solutions. Key benefits include:
Data Security: Helps safeguard confidential information with data overwrite process and/or destroys inoperable hard drives
Gain Value: Recovers potential residual value for equipment suitable for resale
Environmental Compliance: Disposes old systems in accordance with local, state and federal guidelines
Logistics: Includes collection, packaging and transportation costs
Training
Training and Certification Get more out of your new Latitude laptop with online and instructor-led classes for beginning and advanced users. Get the knowledge and expertise required to install, configure, manage and monitor Dell hardware and networking solutions with Dell Certification programs.
Learn More
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