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In today's environment, businesses depend on their advanced server and storage systems running like clockwork. Continuous uptime and instant problem resolution are the goals when a system needs attention. Dell Services are your answer.
Dell Enterprise Support Services utilizes a methodical and disciplined approach to help reduce service execution variability and maximize the performance and uptime of your Dell server and storage systems.
Operations Performance Benchmarking (Industry-first feature; New for 2006)
Dell has created an innovative new management tool (patent pending), providing customers with unprecedented visibility into their IT operations and a mechanism for continuous improvement. We have advanced the state-of-the-art in benchmarking to allow customers to continuously compare critical IT performance metrics to historical results, internal and external peers.
Platinum Plus Enterprise Support
Dell's most comprehensive level of support combines rapid response and resolution for critical issues with customized account planning and reporting to proactively improve uptime. Platinum Plus now offers two valuable new features:
Operations Performance Benchmarking: Benchmarking that allows customers to compare critical IT performance metrics to historical results, internal and external peers.
ECC Real-time Tracking Window : This Real-time Window allows customers to track the real-time position and status of every open incident they are experiencing around the world, without picking up the phone.
Call your service representative to purchase Platinum Plus Enterprise Support.
Gold Enterprise Support
Ideal for servers being used for email systems, database applications and virtualization. This service provides 7x24 rapid response and resolution of critical issues including escalation management and on-site* emergency dispatch procedures to quickly restore operations.
Silver Enterprise Support
Ideal for file and print servers and other non-productive testing and development. This service offers convenient 7x24 phone access for hardware and core software troubleshooting with 4-hour 7x24 On-Site Service** following completion of phone-based troubleshooting.
Basic Enterprise Support
Ideal for non-essential application environments. This service offers business-hour phone-based support for hardware-only issues with Next Business Day On-Site Service** following completion of phone-based troubleshooting.
Enterprise Command Center (ECC)
Dell's Enterprise Command Centers (ECCs) located in the United States, China, Ireland, Japan and Malaysia help meet your critical IT needs with prompt, comprehensive resolutions to solve your complex problems. Based on the crisis management best practices of crisis centers such as 911, the ECC uses industry-leading, real-time technologies to speed problem resolution, efficiently route spare parts and direct expert technicians to your site. Even during a natural disaster, the experts in the ECC have the tools to do what is necessary to get your critical systems up and running, and keep them there. Access to the ECC comes with Platinum Plus, Gold and Silver levels of Enterprise support.
Go from factory to deployment with Dell server installation services. Our modular suite of installation services allows you to customize the right package of services needed to rapidly implement your new system and help improve infrastructure uptime.
Get the skills you need to keep pace in today's competitive IT environment with comprehensive training and certification courses. Dell offers a vast array of instructor-led classes and online training courses in a range of topics from server maintenance to in-depth technical overview of specific systems.
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